WHG Survey Supervisor

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

About the Role

This is a full-time WHG Survey Supervisor role based at our office in Clark Freeport Zone, Pampanga, working in a night shift schedule. As part of the Operations team at Travel + Leisure Global Support Services (Philippines), Inc., you will lead the day-to-day operations of the Survey team, driving performance, strengthening team capability, and ensuring consistent delivery of high-quality results.

This role is ideal for individuals who have hands-on experience leading a team in a performance-driven environment and are comfortable working in an onsite, fast-paced, night shift setting.

How You'll Shine

• Lead and manage the daily operations of the WHG Survey team, ensuring achievement of performance, quality, and productivity targets

• Drive team performance through consistent coaching, accountability, and real-time performance management

• Conduct structured coaching sessions, call calibrations, and performance reviews to maintain service excellence

• Create a disciplined, high-performance team environment while maintaining employee engagement

• Analyze performance metrics and identify actionable improvements to efficiency and output

• Handle escalations, operational challenges, and process gaps with sound judgment and urgency

• Collaborate with project stakeholders and participate in regular operational alignment calls

What You'll Bring

• At least 6 months of experience in sales, customer service, reservations, or a related field

• At least 1 year of hands-on supervisory or team lead experience in a performance-driven environment

• Proven track record of coaching team members and improving key performance metrics (e.g., QA, productivity, SLAs)

• Strong experience working in a metrics-driven setting (e.g., BPO, shared services, or contact center)

• Excellent communication skills, with the ability to provide clear, direct, and constructive feedback

• Strong problem-solving and decision-making skills in fast-paced operational environments

• Highly organized, detail-oriented, and able to manage multiple priorities with minimal supervision

• Professional and confident in handling escalations and challenging conversations

• Proficiency in Microsoft Office applications, particularly Excel for tracking and reporting

• Must be willing to work onsite in Clark, Pampanga on a night shift schedule

• Must be comfortable working flexible schedules, including weekends when required

• A college degree is preferred

How You'll be Rewarded

• At Travel + Leisure Global Support Services (Philippines), Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits you can expect include:

• Competitive salary and bonus structure

• Comprehensive health insurance and wellness programs

• Reward & Recognition Program

• Opportunities for career development and growth

• Discounts on Hotels Globally

If you're excited about this opportunity and believe you have the skills and experience to succeed in this role, we encourage you to apply now.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.