Specialist, Servicing-8

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

KEY RESPONSIBILITIES What does this position aim to do?

• Fulfills specialized, complex requests by clarifying desired information and carrying out transaction and information requests.
• Performs payment histories and balance disputes for all three brands
• Protects organization’s value by keeping information confidential in accordance with PCI and PII guidelines
• Updates job knowledge and skills by participating in educational opportunities
• Accomplishes department and organization mission by completing related requests as needed

MINIMUM POSITION QUALIFICATIONS What should the position holder be and have?

Education

• High School diploma or GED Equivalent (some college preferred)

Knowledge and skills

• Must possess excellent analytical, time management and organizational skills
• Ability to be extremely detailed, accurate and thorough
• Ability to multitask and adapt to changes and a demanding work environment
• Dedication to providing exceptional customer service
• Excellent verbal and written communication skills
• Deadline conscious with strong drive, energy level and initiative

Technical Skills

• Advanced PC skills, proficiency in MS Word, Excel, PowerPoint and Outlook

Job Experience

• 4-5 years general office experience
• 2 years customer service experience

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.