We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Travel + Leisure Co. is seeking a Rental Operations Supervisor in Orlando, Florida. Responsible for supervising, and conducting activities related to VacationShare and Rental Operations to assist the revenue generating capabilities of Global Rental Operations. Develop productive relationships with business partners in the field and in other departments. This role is hybrid in office Monday, Tuesday and Wednesday, and remote Saturday and Sunday.

How You'll Shine:

• Provide regular coaching and performance reviews to support employee growth and address development opportunities.

• Identify and resolve performance concerns through proactive feedback and improvement planning

• Monitor calls and case work weekly to assess compliance, accuracy, and service quality.

• Deliver timely, actionable feedback that drives continuous performance improvement.

• Oversee team schedules, workload distribution, and daily operations to meet performance targets.

• Monitor real-time systems and dashboards to respond to workflow demands and ensure coverage.

• Lead team meetings and act as the primary liaison between staff and leadership to promote alignment and transparency.

• Foster a positive, inclusive team environment that encourages accountability and open communication.

• Lead or support departmental initiatives, ensuring deadlines, milestones, and updates are clearly communicated.

• Engage team members in relevant process improvements or task forces when applicable.

• Maintain accurate records of coaching, QA findings, and performance discussions in compliance with HR guidelines.

• Submit weekly reports or summaries to leadership as required.

What You'll Bring:

• Bachelor’s Degree preferred

• Use of multiple systems paired with proficient experience with MS

• Ability to multitask

• Accept frequent changes to daily operations and can monitor the work environment while simultaneously performing job functions

• Able to prioritize changing business needs

• Must have excellent interpersonal and problem resolution skills

• Customer service skills

• Not easily flustered, remains calm under pressure

• Proficient in Microsoft Excel, WORD

• Proficient in a combination of RCC, IRIS, iHotelier, Opera, Focus, TMP, RezAgent, VAX, Payment Gateway, Cyber-Source, Tandem, Travelport, Worldspan, Jira and ION

• 4 years of experience in vacation ownership, hospitality or related industry

• 3 years customer service in related field dealing with end use consumers

• 3 years of project management with system and process related projects

Unless there is a legal requirement, experience will be accepted for the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.