We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Summary

The Business Operations Manager is a strategic and influential leader responsible for overseeing the implementation of business programs, system enhancements, and initiatives that drive performance across Sales and Marketing operations in North America. This role manages a team of high-performing associates focused on process improvement, user acceptance testing (UAT), and internal consulting—ensuring the field is equipped with optimized tools, efficient workflows, and strategic guidance aligned with business priorities. With a proven track record in leading teams and cross-functional projects, this individual will promote operational excellence, innovation, and strong collaboration across departments.

They will partner closely with internal and external stakeholders to design, implement, and refine business processes—through analysis, system support, training, and communication strategies. This role is hands-on in delivering strategies, managing change adoption, and analyzing trends to improve field and enterprise outcomes. The Business Operations Manager is also responsible for developing and mentoring a team of 3–4 direct reports and additional team members, fostering a culture of accountability, growth, and leadership through influence.

The ideal candidate will have at least 5–7+ years of experience leading people and projects, managing up to senior stakeholders, and influencing cross-functional teams to drive operational excellence, risk mitigation, and strategic business outcomes.


How You'll Shine

• Responsibility #1 – Strategic Initiative Leadership and Program Implementation (40%)

• Lead end-to-end execution of large-scale programs and initiatives across business operations. Responsibilities include ideation, requirements gathering, UAT, training, rollout planning, and post-launch support. Align strategic goals with field and corporate priorities and ensure that process adoption drives measurable outcomes.
o Provide executive-ready reporting on metrics and outcomes.
o Ensure consistent rollout practices and field communication.
o Assess systems impact, monitor for risk, and identify efficiencies.
o Identifies impacted field partners, designs communication and training based on taking into consideration any regionally specific business impacts.
o Empower team members to take ownership of initiatives and support their professional development through growth-focused feedback.


• Responsibility #2 – Field Strategy & Support (20%)
• Act as the main point of contact and escalation lead for system issues, field operations support, and sales tool enhancements. Develop contingency playbooks for system outages and guide field associates through operational shifts.
o Ensure high-touch support for 150+ sales and marketing sites.
o Build strong relationships with regional and field leaders to anticipate business needs.
• Foster strong partnerships with internal teams and external vendors to ensure clear and timely communication

• Responsibility #3 – Process Improvement (20%)
• Drive continuous improvements across sales, marketing, and operational workflows by identifying inefficiencies and streamlining business processes.
o Leverage insights and stakeholder feedback to design scalable solutions.
o Serve as a consultant to business partners by understanding their operational needs and translating them into actionable enhancements.
o Support the design and optimization of internal tools, SOPs, and training content.

• Responsibility #4 –Risk Mitigation (20%)
• Identify and proactively manage areas of compliance and operational risk across business functions.
o Guide development and adoption of tools to monitor cash handling, premium processes, PII protection, and audit readiness.
o Lead readiness activities and documentation maintenance that support internal controls and regulatory alignment.
o Ensure associates understand compliance standards and maintain updates to the compliance SOPs.

What You'll Bring

• Experience of leading a team responsible for results in a fast-paced environment
• Capacity to coordinate multiple large, complex projects and daily support with little direction
• Experience in working in diverse environments and building a diverse team
• Ability for analyzing data to identify opportunities and propose solutions
• A leader who is development focused and will support all team members in moving forward on or off their team
• A risk-taker who embraces change to evolve operations
• Ability to interact with various business partners at all levels in the organization.

Education
• BS or BA degree (Business or related field preferred)
• 5-7+ years of experience in leadership, business strategy, project management, or related areas

Knowledge and skills
• Demonstrated organizational skills and attention to detail.
• Ability to lead projects and coordination of resources in multiple departments.
• Ability to work well under pressure.
• Excellent written and verbal communication skills to execute timely and effective communication.
• Excellent critical thinking skills.
• Excellent customer service and training experience.
• Strong networking skills to build appropriate relationships.
• Ability to derive solutions from data sources including the ability to analyze multiple sets of data.
• Ability to derive operations solutions from process analysis.
• Ability to work in a fast-paced environment that is continually changing.


Technical Skills
• Power BI and Microsoft Power Automate preferred but not required

Job experience
• 5-7+ years of business experience or related field

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.