We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

KEY RESPONSIBILITIES What does this position aim to do?

• Support the end-to-end coordination of assigned projects, including scoping, stakeholder engagement, scheduling, and implementation tracking.
• Assist with the development and maintenance of project documentation, including plans, risk registers, and communication updates.
• Conduct or support system and user acceptance testing (UAT), capturing test results and supporting defect resolution.
• Provide high-quality administrative support to the Manager – Projects, including task tracking, stakeholder follow-ups, and meeting coordination.
• Identify and escalate process gaps or risks and contribute proactively to improvement initiatives.
• Ensure all work adheres to legislative and policy frameworks, including NCCP, AML/CTF, Privacy, and collections obligations.
• Liaise with internal stakeholders and external vendors to ensure timely information exchange, task delivery, and issue resolution.
• Maintain accurate document control and version management for project artefacts.
• Monitor and report on key project milestones, timelines, and deliverables.
• Contribute to team meetings and workshops in a proactive and solutions-oriented manner.
• Assist with training coordination, change readiness, and post-implementation support as required.
• Perform any other reasonable duties as requested, particularly during peak periods or high-priority projects.
• Managing multiple deadlines and conflicting priorities across cross-functional stakeholders.
• Maintaining attention to detail and consistency across a wide range of documentation and data inputs.
• Ensuring timely follow-ups and accountability in environments where not all stakeholders are project-literate or responsive.
• Navigating ambiguity and regulatory complexity with precision and confidence.

MINIMUM POSITION QUALIFICATIONS What should the position holder be and have?

Technical Skills and Experience

• Previous experience in project coordination, systems testing, or process implementation, ideally within financial services or a regulatory environment.
• High proficiency in Microsoft Office (especially Excel and Word); strong familiarity with SharePoint, Planner, and Teams.
• Understanding of or willingness to learn regulatory frameworks such as the National Consumer Credit Protection Act (NCCP), Anti-Money Laundering and Counter-Terrorism Financing Act (AML/CTF), and Privacy legislation in Australia and New Zealand.
• Experience using project management and workflow tools (e.g., MS Planner, JIRA, Asana) is highly regarded.

Soft Skills and Attributes

• Self-motivated, proactive, and results-driven, with a commitment to accuracy and follow-through.
• Excellent time management and organizational skills; able to manage competing priorities under pressure.
• Strong communication and interpersonal skills; able to build trust and influence without formal authority.
• High attention to detail and ability to identify inconsistencies or gaps in information.
• Collaborative team player who contributes positively to group culture and is willing to pitch in.
• Flexible and adaptable to shifting project scopes, new information, and evolving stakeholder needs.
• Confident in independently investigating, escalating, and resolving issues.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.