We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

• This position is responsible for helping to oversee the Specialist Presenter program. Duties include scheduling and conducting panel interviews, conducting training for new Presenters for both Owner and New Owner training, scheduling regular conference calls with Presenter Team, conducting onsite follow up training for Presenters. Partnering with Sr. Director of Sales Projects and Regional Directors of training to perform regular follow up training on Pre/ During and Post steps of the sale. Provide detailed coaching assessment to Presenter and site leaders as well VP of Sales Projects, Sr. Director of Sales Projects and Regional Director of training. The position will also be responsible for, consultative-based direction to site leadership, as well as follow up on all Compliance allegations. Must be able to perform both New Owner and Owner versions of the company approved Specialist Presenter presentation.

• Job Description

Job Description

Essential Job Responsibilities

Beginning with the most important, or in a logical sequence, describe 5 to 7 major responsibilities of this job.  Provide detail as necessary to give an accurate, complete outline.  Indicate the percentage of total working time spent on each essential responsibility.  The total should equal 100%.

Responsibilities include, but are not limited to:

• Lead the respective Presenter team through continued follow up training and coaching.              (40 % time)
• Lead Presenter teams and Managers, development of strategies to support achievement in New Owner and Owner sales, implementation of training strategies to improve metrics in compliance, sales and marketing efficiencies, New Owner and Owner sales and employee retention. Responsibility is also for the coordination and strategic development/deployment of all sales related tools and training technologies within WVO.                                                                                                                           (20 % time)
• Monitor Presenter team for training and coaching purposes NOI, Close Rate and enhancement of the customer experience.                                                                                                                  (20 % time)
• Develop and implement Presenter program and training strategies for WVR and WBW sales operations.                    
• Partner with Sr. Director of Sales Projects and leadership (corporate and field) to develop and share best practices.                                                                                                                               ( 5 % time)
• Schedule and conduct panel interviews for sites within the respective site to ensure proper staffing of the Presenter Team.                                                                                                                     ( 5 % time)

Travel Requirements

Describe the travel requirements of the job (frequency, distance).  Include % travel time required. (0%, 25%, 50%, 75% or 100%)

• Implementation and execution of program at all WVO sites, 50 % travel time.

Minimum Requirements and Qualifications

State the specific levels of the following that are needed to perform the minimum duties of the job. 

Education

• Public Speaking Experience

Training requirements

• Wyndham Destinations Sales Training/ Presenter Experience

Knowledge and skills

• Demonstrated ability to work under pressure
• Possesses good written and oral communication skills
• Familiar with all Wyndham Destinations training curriculum
• Proven Facilitation Skills
• Wyndham Destinations Training Experience
• Wyndham Destinations Presenter Experience
• Executive Presence

Technical Skills

• Basic computer skills
• Working knowledge of Microsoft Office products including Zoom
• Working knowledge of Adobe products (Acrobat, Flash)
• Must have video editing knowledge

Job experience

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

• Wyndham Destinations Owner and Non-Owner Sales experience
• Wyndham Destinations Management experience
• Authoritative Knowledge of a suite of company products

Complexity

Describe the following:

Level of decision making authority

• Responsible for decision making on Specialist Presenter best practices for respective site and Wyndham Destinations in conjunction with Sr. Director of Sales Projects.

Level of autonomy

• This position will report directly to the Sr. Director of Sales Projects and will have limited decision making capabilities on the direction and implementation of all matters related to the Specialist Presenter program for respective sites and Wyndham Destinations.

Impact of incumbent’s decisions on the organization

• Due to the overall guest experience, compliance measures and overall metrics the Presenter program has demonstrated year after year this role will have a major impact on the organization

Supervisory Responsibility:

• No Direct Reports and will report to Sr. Director of Sales Projects

Scope/Financial Responsibility

• The Specialist Presenter Program was responsible for $1.275 billion in revenue in 2022, raising VPGs and close rate for WVO above what the company produces without the program.

Organizational Relationships

• Legal, Brand, IT, Sales Operations, SLT, Recruiting and Training

Work Environment

• Touchscreen
• Presenter Equipment
• Computer
• iPad
• Phone

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.