Team Leader, Receivables & Reconciliations

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

• Assistance with ensuring daily workloads and timelines are achieved with accuracy and within service level agreements
• Reconciliation of all bank accounts and reports
• Bank account investigations and reporting
• Quality and audit reviews on all tasks performed by the Cash Management team
• Comply with relevant legislation including and not limited to Privacy Act; NCCP & AML
• Ensure efficient use of systems including but not limited to CSS; OnBase
• Contribute to setting and reporting on individual/group statistic targets and KPI's
• Proactively develop new ways to increase efficiency and streamline processes
• Manual discount/adjustment review and audit
• Supporting the Cash Management Team, Supervisor Consumer Lending & Cash Management and Manager Consumer Lending and Special Services
• Communicate with and provide information to Auditors (internal and external)
• Observe and identify any compliance concerns, patterns or any other issues and escalate as appropriate
• Provide exceptional customer service in every interaction Investigate and resolve issues that arise from data maintenance
• Ensuring that the team are compliant with document management
• Effectively liaise with sales administration, accounting and other internal stakeholders
• Observe and identify any compliance concerns, patterns or any other issues and escalate as appropriate.
• All other reasonable duties as requested or required
• Ensure that all audit requirements are met
• Processing rescissions and organizing refunds within company guidelines

KEY POSITION CRITERIA:

• An understanding of the regulatory credit risk framework under National Consumer Credit Protection Act 2009 (NCCP), Anti-Money Laundering (AML), Privacy Act Australia and New Zealand (Privacy) and Debt Collections. Annual Training will be provided.
• Previous experience in a similar role
• Excellent analytical and numerical skills
• High level of communication skills
• Flexible, adaptable and able to prioritize work
• Strong knowledge in handling cash, cheques, credit cards and EFTPOS
• Strong knowledge of cash allocation, daily balancing and currency conversion.
• Experience in general banking procedures and high competent numeric skills.
• Self-motivated team player with excellent time management and organizational skills with the ability to multi-task and delegate appropriately
• Outstanding customer service skills
• Ability to work autonomously in a fast-paced environment and to meet team targets/timelines            
• Strong written word for concise and professional written correspondence with particular attention to detail (grammar, punctuation, spelling, etc), accuracy of information and the ability to thoroughly document all processes
• Advanced knowledge of Microsoft Office programs, including Access, Excel, Word & Outlook
• Strong research and investigation skills
• Ability to work as a team player, be supportive of co-workers and be willing to contribute to a positive working environment
• Assistance on projects relating to Cash Management or Consumer Finance team.
• Assisting Cash Management team with questions and escalations
• Employees must ensure they comply with Wyndham Destination's OH&S Policy, procedures and any reasonable instructions given by Wyndham Destinations
• Employees must not willfully or recklessly interfere with or misuse anything provided for health and safety
• Display innovations through inspiring, creating and improving processes and products
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
• Display leadership values by ensuring effective communication and respecting your peers and managers.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.