We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Senior ServiceNow Developer is responsible for the analysis, design, development, testing and implementation of the ServiceNow application. The Developer will provide the technical expertise on the design and construction of new and existing modules as well as the use of appropriate development tools and data flows across the full stack (UI, API, middleware, micro-services, ETL, etc.). Will provide direction to lower-level developers and interact with technical leads, business analysts, solution architects and other development teams. Provide SME knowledge, technical planning expertise in the areas of application design, software development, performance, testing, implementation, and infrastructure. The senior developer is also responsible for the quality of the application code and adheres to the relevant coding standards and established patterns.

The Software Engineer III reports to the Manager of ServiceNow to deliver robust applications based on best practice software engineering that is well aligned with the SDLC process.

How You'll Shine:

• Performs complex analysis, design, development and implementation of IT strategic applications and data services. Help with solution design efforts and impact analysis for varying sizes of critical applications and ensures standard operating procedures are being followed
• Analyzes highly complex business and systems requirements, and designs solutions for applications, data, processes, interfaces, controls, outputs, environment, and infrastructure tools/utilities.
• Ensures that disruption to applications is minimized through analysis, planning and testing of proposed software fixes and updates and adherence to strict change management processes.  Conduct deep dive analysis of application issues across the full stack (UI, middleware, microservices, data) and recommend solutions
• Assist application services teams with technical support when required between Applications and other IT technical engineering groups, including operational, maintenance and modification of interfaces and reports, as well as general technical modifications
• Anticipates and identifies potential problems before they occur and implements solutions and schedules and prioritizes work, minimizing impact on projects and users

Travel Requirements:

• Less than 10%.  Travel to different business units or sites may be necessary.

What You'll Bring:

• Bachelor’s degree in information technology/computer science or related field.
• Master’s degree is a plus.
• ServiceNow Certified Application Developer (CAD) and ServiceNow Certified System Administrator (CSA) certifications are preferred.
• ITIL Foundations V3 certification required, ITIL 4 preferred.
• Possesses excellent written and oral communication skills, eager to learn and grow skills and take on new responsibilities.
• Leads development activities with agile methodologies (Scrum, XP, Kanban)
• Expert in formal software development methodologies
• Expert experience with highly integrated application systems/platforms, data flows, and business processes
• Proven ability to think analytically, logical reasoning and problem-solving skills
• Proven ability to work on a Team and good interpersonal skills
• Self-starter and completes assignments with moderate supervision
• Broad experience with ServiceNow, in development or analyst role.
• ServiceNow Certified Application Developer (CAD) and ServiceNow Certified System Administrator (CSA) certifications are preferred.
• Proficient in developing, administering, and configuring all areas of ITSM, ITOM, and ITAM, including CMDB, Discovery, Hardware and Software Asset Management (SAM Pro), and Request, Incident, Problem, Change, and Knowledge Management.
• Proven expertise in designing, implementing, and supporting complex ServiceNow solutions, including custom applications and integrations.
• Integration: Experience integrating ServiceNow with other enterprise systems using REST/SOAP APIs3.  Experience with ServiceNow Integration Hub.
• ITIL Foundations V3 certification required, ITIL 4 preferred.
• Well-versed in infrastructure, networking, and security technologies understanding how they impact and compliment the ServiceNow environment.
• Programming Languages: Strong knowledge of JavaScript, SQL, and other relevant programming languages.
• Cloud Platforms: Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform.
• Workflow Automation: Familiarity in designing and implementing workflows and automation within ServiceNow.
• IT Service Management (ITSM): Deep understanding of ITSM processes and best practices.
• 5+ years of experience as a software engineer, application developer, etc.
• Experience in developing applications for Hospitality Industry preferred
• Experience in business process improvement and systems convergence initiatives.
• Experience working with offshore development teams

Unless there is a legal requirement, experience will be accepted for the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.