Resort Quality Analyst

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

 

Job Summary

The Analyst, Resort Quality will provide written, detailed, insightful first hand observations of site management operations. The Analyst will provide corporate reporting accountability for operating brand standards at the resort level in critical operational areas via on-site inspections of units, grounds, services and facilities. All criteria will be scored and part of managerial compensation.

Essential Job Responsibilities

Responsibilities include, but are not limited to:

Provide corporate accountability for operating brand standards at the resort level in critical operational areas via on-site inspections of units, grounds, services and facilities. (70% time)

(Utilize existing resources to evaluate the effectiveness of operational brand standards at every resort Wyndham manages. This will be accomplished primarily by on-site inspections with accompanying ratings summaries of the inspected property. Written, quantitative, visual, and narrative reports shall be turned in to the QA Leadership, Regional Leadership, General Managers and other critical personnel. Inspect Every branded resort at least once annually and score based upon the company’s inspection criteria developed by the Quality Assurance department. Make suggestions for improvements in standards or procedures based on past relevant experience and field observations.)

Provide analysis on trends affecting Resort Operations to improve the portfolio (10% time)

Provide feedback on elements needed for site improvement and work with the Director of Quality Assurance to provide a blueprint utilizing existing standards for future resort performance. (10% time)

Serve as an objective reference point in evaluating site adherence to operational brand standards at new or expanding resorts. (5% time)

Participate in regular regional meetings or QA meetings as needed. Performs project tasks and other duties as needed. (5% time)

Travel Requirements

70% travel required.

Due to the requirement for on-site resort inspections, this position will be required to travel and be out of the office up to 70% of the time. The QA Director shall provide the QA Analyst a regular list of resort locations needing inspection It is incumbent upon the analyst to manage his or her personal schedule to complete all assigned audits.

This position will often require the QA Analyst to travel on weekends when occupancy at the resorts is at its peak for best evaluating operational practices.

Minimum Requirements and Qualifications

Education

Bachelors Degree Required

Knowledge and Skills

Knowledge of the functional operational areas of hospitality management or specific prior corporate “brand quality assurance” experience will be required.

Specific knowledge of hospitality guest services, engineering systems or housekeeping management in a hospitality environment preferred.

Ability to work with others and communicate to many departments and resorts at all levels of management to achieve team focused goals including written and oral communication.

Deadline conscious with strong drive and initiative and ability to work well in time-sensitive situations

Ability to effectively organize and compose written site inspection reports

Detail oriented with an ability to closely follow written standards and guidelines. This person must also be analytical and creative in fulfilling the roles of this position.

Ability to objectively evaluate individual/team performance based on a set of pre-established standards.

Ability to write clear, detailed and understandable detailed reports to field staff and managers is a primary skill.

Ability to be out of the office extensively, conducting inspections and writing reports while traveling.

Technical Skills

Microsoft Office Microsoft 365, and Digital Photography, preferred.

Job Experience

3 years experience in hands-on hospitality experience preferably in the areas of guest services, housekeeping or maintenance/engineering at a branded hotel or vacation ownership property OR a minimum of 3 years of experience as a “quality assurance” brand inspector or equivalent in a corporate hospitality environment.

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Complexity

Level of decision making authority: The Analyst makes all decisions regarding audit grading and the final audit report. The Quality Assurance Manager will assist regarding questions or advice but final decision remains with Analyst. The Director of Quality Assurance has authority for final grading adjustments but will use the Analyst’s input and reasoning before any changes are made.

Level of autonomy: Moderate – The Analyst, Resort Quality will independently inspect and assess properties based on the guidelines and directives received by leadership.

Impact of incumbent's decisions on the organization: The Analyst, Resort Quality ensures properties adhere to operating brand standards to impact overall guest experience and efficiency of property operations. The results of the Quality Audit impact General Manager Performance Reviews and Rewards.

Supervisory Responsibility: None

Scope/Financial Responsibility: The Analyst, Resort Quality ensures properties adhere to operating brand standards to impact overall guest experience and efficiency of property operations. Analyst also works within Department budget to use good judgment in making travel plans including flights, hotels and vehicle rentals in compliance with travel guidelines.

 

 

 

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

 

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.