Reservation Consultant - Telemarketing

At Travel + Leisure Co., our mission is simple: to put the world on vacation. As a global leader in vacation ownership and travel experiences, we help people create lasting memories through exceptional holiday opportunities and world-class customer service.

We are looking for a Reservations Consultant (Telemarketing) to join our high-performing team. In this exciting sales role, you'll connect with prospective members, promote exclusive mini-vacation packages, and help guests take the first step toward their next unforgettable getaway.

If you're passionate about sales, thrive in a fast-paced environment, and love helping customers turn travel aspirations into reality, we'd love to hear from you.

What You'll Do

As a Holiday Consultant, you will:

• Contact prospective customers through outbound and inbound calls to promote and sell mini-vacation packages.

• Engage with customers who have already purchased travel certificates and convert them into confirmed bookings.

• Research accommodation availability and coordinate tour presentation appointments.

• Ensure all bookings, amendments, and cancellations comply with company policies and procedures.

• Promote seasonal campaigns, special offers, and vacation experiences.

• Maximize every customer interaction across phone, email, social media, and online enquiries.

• Schedule qualified appointments and presentations using assigned lead sources.

• Provide accurate information and directions to designated sales locations.

• Deliver exceptional customer service and create positive customer experiences at every touchpoint.

• Build rapport, overcome objections, and confidently guide customers through the booking process.

• Consistently achieve and exceed individual and team performance goals.

• Contribute ideas that improve processes, customer experiences, and business results.

• Demonstrate integrity, accountability, and a commitment to our service culture.

What You'll Bring

We're looking for motivated individuals who are:

• Experienced in telesales, telemarketing, or a sales-focused contact center environment.

• Confident communicators with an engaging and professional phone manner.

• Passionate about providing outstanding customer experiences.

• Resilient, driven, and results oriented.

• Comfortable working with sales targets and performance metrics.

• Skilled at building rapport, handling objections, and closing sales opportunities.

• Highly organized with strong attention to detail.

• Self-motivated and able to manage priorities effectively.

• Team-focused, positive, and collaborative.

• Excited by a fast-paced environment where no two days are the same.

Why Join Travel + Leisure Co.?

At Travel + Leisure Co., we believe our people are our greatest strength. When you join us, you'll enjoy:

• Competitive base salary plus attractive incentive opportunities.

• Career development and growth within a global organization.

• Ongoing training, coaching, and support.

• A collaborative and inclusive workplace culture.

• Employee travel and lifestyle benefits.

• Recognition programs that celebrate individual and team success.

• The opportunity to help create memorable vacation experiences every day.

Ready to Help People Discover Their Next Holiday?

If you're a motivated sales professional with a passion for customer engagement and travel, we invite you to apply today and become part of a team dedicated to putting the world on vacation.

Travel + Leisure Co. is an equal opportunity employer committed to fostering a diverse, inclusive, and supportive workplace for all.