Outbound Representative
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Work from home, Springfield, Missouri, United States, 65804
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Work from home, Austin, Texas, United States, 73301
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Customer Service - General
We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Outbound Reservations Specialist – Create Dream Vacations!
Are you a natural communicator who loves connecting with people and helping them create unforgettable experiences? As an Outbound Reservations Specialist, you’ll be at the forefront of helping our valued owners plan their next dream getaway with ease and excitement. We’re looking for enthusiastic individuals who thrive in a proactive environment, reaching out to share exclusive offers and vacation opportunities with our members.
Why Join Us? Imagine calling owners who are excited to hear from you, knowing that you’re making their vacation dreams come true! You’ll begin with immersive training to become an expert on our destinations, products, and vacation club benefits. Once equipped, you'll have the flexibility to work from home, crafting incredible travel experiences.
How You'll Shine:
Engage with Enthusiasm: Initiate calls to owners with exclusive vacation offers that align with their preferences and prior vacation habits
Assist with Bookings: Simplify the booking process by taking care of the details, securing dates, accommodations, and providing personalized recommendations
Troubleshoot with Confidence: Help owners with reservation modifications, cancellations, and any travel queries that arise, ensuring a seamless experience
Uncover Vacation Desires: Conduct discovery conversations to better understand what each owner is dreaming of, ensuring your offers are exactly what they’re looking for
Be the Expert: Gain and share knowledge on our resorts, amenities, and prime destinations, positioning yourself as a trusted guide in their vacation planning
Ensure Smooth Travels: Confirm details and review policies with owners, educating them on insurance options and points protection to give them peace of mind
Create a Lasting Impact: Answer questions about our vacation club product, helping owners maximize their benefits for memorable getaways
Advance Your Career: Outbound is a specialized, boutique queue and our guides have successfully transitioned into new roles in ORS, Wyndham Cares and VOA
Schedule:
Training schedule (4 weeks): 8:00AM - 5:00PM CST
Hours of Operations: Monday - Friday 8:00AM - 7:00PM EST
A specific 40-hour schedule will be given in training
What You’ll Bring:
Passion for travel and hospitality
Good listening and conversational skills
Ability to quickly build rapport with customers
Willingness to work evenings and holidays
Six months of customer service or sales experience
Basic computer skills
A high school diploma or GED
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.