Operations Trainer

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

KEY RESPONSIBILITIES What does this position aim to do?

Training Delivery & Facilitation

• Deliver structured, role-specific operational training for new starters within the assigned functional stream
• Provide ongoing operational training and refresher sessions for existing staff Facilitate classroom, virtual, and on-the-job training aligned to approved training frameworks
• Support staff through practical application, coaching, and reinforcement of learning

Operational Capability Development

• Ensure staff are trained to perform their roles accurately, efficiently, and in line with policy and procedure
• Reinforce operational standards, service expectations, and compliance requirements
• Support the transition of new hires from training into live operational environments
• Identify skill gaps and escalate training needs to the Senior Trainer

Collaboration & Performance Support

• Work closely with operational leaders, supervisors, and QA to align training with performance outcomes
• Support remediation and targeted training where performance gaps or quality issues are identified
• Participate in evaluation of new hire readiness and early performance

Training Materials & Documentation

• Deliver training using approved materials, guides, and learning resources
• Participate in the development of materials, guides, and learning resources
• Provide feedback on training content to support continuous
• improvement Assist with maintaining training documentation and reference materials within assigned stream

Compliance & Governance

• Ensure all training delivered aligns with regulatory, policy, and compliance requirements
• Reinforce confidentiality and appropriate handling of customer and business information
• Maintain accurate records of training delivery and attendance

Culture & Values

• Contribute to a positive, values-aligned learning environment
• Demonstrate professionalism, integrity, and accountability in all interactions
• Act as a role model for operational best practice and service standards

MINIMUM POSITION QUALIFICATIONS What should the position holder be and have?

• Demonstrated experience within Consumer Finance, financial services, or a related operational environment
• Strong understanding of operational processes within the assigned functional stream
• Experience delivering training, coaching, or on-the-job instruction highly regarded
• Ability to explain complex processes clearly and practically
• Strong communication and interpersonal skills
• Strong attention to detail and commitment to accuracy
• Ability to work collaboratively with trainers, leaders, and operational teams
• Ability to manage multiple priorities and meet training timelines
• Strong working knowledge of Microsoft 365 and relevant business systems
• High level of professionalism, discretion, and confidentiality
• Willingness to learn, adapt, and support continuous improvement

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.