Marketing Operations Supervisor

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

 

This multifaceted position will work across a variety of departments to carry out tasks that support business growth and maintenance of existing programs. This role will serve as the project manager and liaison between Legal, CRM, IT, Training, Field Sales and Marketing, Corporate Marketing, Brand, Finance and Accounting to facilitate all steps in onboarding new vendor business including premiums, tour generation, mini-vacation sales and call transfer partnerships. This role is also responsible for maintaining, updating and optimizing all marketing materials that support the Inbound, Outbound, Face to Face and Vendor sales and service operations. This position will help develop and provide direction on development of reporting and analytics for all new vendor business as well as provide recommendations for existing business analysis.

Responsibilities include, but are not limited to:
• Liaise with cross functional teams to onboard new vendors. (50%)
• Offer management including offer creation, legal submissions and all internal processes to provide marketing scripts, fulfillment letters and offers to the sales teams. Liaise with CRM team to facilitate the build of all offers in Journey. (30%)
•Track vendor and existing program performance and provide recommendations for optimization. (15%)
•Provide support to leadership team as needed to work on research projects to further drive business development. (5%)

Travel Requirements
Travel is approximately 5%. Travel is based on new partnerships and support of existing partnerships.

Minimum Requirements and Qualifications

a) Education

• Four year college degree

b) Knowledge and skills

• Exceptional communication and presentation skills, both written and verbal, in order to express technical and nontechnical concepts clearly and concisely
• Technical skills required to create proposals and find solutions to meet client requirements, such as using software programs and machines
• Excellent organizational skills to meet goals and set priorities
• Ability to work with cross-functional teams
• Ability to analyze data to make decisions
• Strong time management skills, self-disciplined
• Positive attitude, motivated, well spoken
• Ability to adapt to changing business needs
• Company/Industry experience/knowledge a plus, including proficient knowledge of products, operations and company positioning including strategic business drivers and frameworks

​c) Technical Skills

• Computer skills including very proficient in Microsoft Office Suite with strength in Excel, Word and PowerPoint
• Salesforce knowledge – the Journey Offers Platform resides in Salesforce

​d) Job experience

• Minimum of 5 years managing partnerships or business operations experience
• Hospitality networking industry background preferred

 

 

 

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

 

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.