Director of IT Business Relationship

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

 

The Director of Business Relationship Management (BRM) is the liaison between business leadership and IT. The Director of Business Relationship Management will be involved in demand management, IT capital planning, IT capacity planning, business stakeholder and requirements project oversight. Their focus will be on large IT initiatives and/or programs that may span multiple years and phases. This role will lead a team responsible for all intake requests from the business unit(s) they represent. This job requires a broad and flexible skill set that includes good leadership, relationship management, communication, effective organization, business process and IT system knowledge.

The BRM is expected to develop relevant knowledge of upstream, downstream, internal and external processes that directly impact each line of business we support. They will collaborate with other business areas to share best practices for efficiency, customer service and business impact. Must have the ability to influence others, gain buy-in and build effective business relationships.

How You'll Shine:

• Project Prioritization: Receipt, prioritization, coordination, capacity planning and communication of IT work requests from internal business clients. This includes the ability to quickly clarify priority, project scope, high level requirements, objectives, and constraints working jointly with business and IT executives. Prioritizes projects in conjunction with the PMO Directors, based on both strategic alignment and complexity criteria, to ensure projects are properly assessed, resourced and ranked against other organizational initiatives that could impact the business lines simultaneously. Draft prioritization reporting monthly in order to brief stakeholders on business partner plan progress.
• Strategic Business Planning: Coach business leaders and enable them to articulate their function’s (i.e. technology, people, etc.) needs and requirements that will advance business performance. Collaborate with business transformation teams (change management) to ensure effective business transformation for all initiatives. Work closely with the project/program/portfolio management organization (PMO) to ensure a healthy and well-managed initiative portfolio. Partner with business leadership to plan new joint initiatives, evaluate proposals, and determine how they fit into business capability roadmaps and priorities. Focus on business value rather than solutions to develop ideas, including digital awareness, risk assessments, business continuity, and business capability requirements. Build and manage the relationship team to ensure convergence and strategic partnering with the business partner team, including working closely with IT leadership as executive sponsors for each business partner. Ensure that project/program managers of business partnered projects are knowledgeable about the IT partner and their objectives; engage as a project/program stakeholder, including evaluating project efforts and progress against joint strategic plans and objectives.
• Partnership & Relationship Management: Lead as the strategic interface between the BRM’s function and business partner to stimulate, surface, and shape business demand and ensure that the potential business value from those assets and capabilities is captured, realized, optimized, and recognized. Develop a deep knowledge of the business partner’s business unit and build positive relationship development, both horizontally and vertically. Ensure business value realization and optimization, from value plans through consultancy, business case development, and financial awareness, managing expectations, and identifying opportunities to add value; Ensure project and initiative progress, including consistent and effective communication. This includes managing escalation and avoiding risk. Work closely with the Requirements Management Office to ensure technical, business and nonfunctional requirement are properly gathered, understood and presented to stakeholders for approval. Educate business partners about processes, roles, and capabilities; Outages/ P1, responsibilities, escalations; BSE's)
• Capital Request Development: Business case development, cost and benefits, for the funding of business initiatives requiring IT effort. At a business unit-level, own the BRM’s functional operating and project/program budget, and perform accurate budgeting and forecasting across operations and projects or programs.
  

Travel Requirements:

• Travel for this position is minimal, generally less than 10 - 15%
  

What You'll Bring:

• 4-year degree, MBA preferred or equivalent work experience
• The ability to work on multiple competing priorities
• Possess excellent written and oral communication skills, including experience communicating at a Senior Leadership level
• Proficient in Microsoft Office products including Outlook, Excel, Word, and PowerPoint, Visio
• Minimum of 7 years in leadership roles managing staff in day-to-day operations and/or Information Technology related to project work
• Preferred experience in at least one of the specific business areas: Hospitality Services, Customer Service (including Reservations), Resort Management, Sales, Marketing, Consumer Finance, Finance and Accounting, Human Resources, Title Services, Registration and Legal Services, Information Technology
  

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

 

 

 

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

 

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.