Customer Liaison Officer
-
2F-1 Business Center 9, Philexcel Business Park, Clark Freeport Zone, Pampanga, Philippines, 2023
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
How You'll Shine
Guide members through completion of the finance application process (AFF) and associated documentation
Collect, validate and review supporting financial information including income, liabilities and expenses to ensure
completeness and accuracy
Conduct preliminary affordability and serviceability checks using company tools to identify missing information
or potential concerns prior to credit assessment
Perform quality and compliance checks to ensure documentation meets responsible lending and internal policy
standards before submission to Consumer Finance
Liaise with members to clarify information, obtain supporting evidence and resolve discrepancies
Coordinate and complete deposit processing and contract documentation in line with company procedures
Facilitate and manage the Docusign process to ensure all agreements are executed accurately and on time
Act as the key point of contact between Soles, Members and Finance to support smooth application
Sales contact with members where required
Validate and collect evidence of income, and clarify information on their credit application
Processing rescinds and organising refunds within company guidelines. All other reasonable duties as requested or required from time to time.
Adhere to all policies and procedures relating to Workplace Health and Safety, ensuring the safety of yourself and all other people who may be affected by your conduct in the workplace
Display Hospitality with HEART to all internal and external parties.
Display innovation through inspiring, creating and improving processes and products.
Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible
What You'll Bring
Excellent communication skills, including phone manner, verbal and written communication.
Proven ability to communicate with customers, internal or external, professionally.
Have a strong of understanding of finances. Previous experience in a Telesales environment. Be flexible,
Demonstrate good organisational and time management skills.
Proven skills in attention to detail and accuracy of work produced.
Ability to work as a team player, be supportive of co-workers and be willing to contribute to a positive working environment
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.