Contact Center Communications Analyst

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Go Where Opportunity Is Everywhere

At Wyndham Destinations, every day is an adventure where drive meets opportunity. Wherever you want to take your career, let’s get there together.

We are seeking an experienced Contact Center Communication Analyst to join our team!

How You’ll Shine

• Develop effective reporting and analytics to drive performance, improve compliance, and enhance efficiencies.
• Analyze large sets of data and make recommendations based on business needs.
• Design and administer communication strategies including outbound dialer campaigns, text messaging, email, letters, and live chat.
• Partner with leadership to proactively communicate strategies and results.
• Collaborate on cross-functional teams to deliver process improvement initiatives.
• Manage daily functions of predictive, preview, and unmanned dialer operations across multiple portfolios.
• Drive continuous improvement through proactive recommendations on strategies and outcomes.

How You’ll Be Rewarded

Build your career with a value-driven organization that promotes continual growth and development for its people. Some of our many benefits include:

• Comprehensive benefits package, including health insurance and retirement plans
• Newly-refurbished modern office space
• Professional development funding
• Discounted hotel stays across Australia, Fiji, and New Zealand
• Subsidized private health cover upon successful completion of probation

What You Will Bring

•  Bachelor’s Degree in Business, MIS, Computer Programming, or related field
• Technical proficiency in MS Office (Word, Excel, Access, PowerPoint, Outlook), VBA coding, SQL/Snowflake, relational databases.
• Experience with BI reporting, Oracle, and MS Project preferred.
• Dialer training (CISCO, Avaya, Noble) preferred.
• Advanced analytical skills with demonstrated quantitative expertise.
• Collections industry knowledge and familiarity with regulatory environments (FDCPA, TCPA, CCPA, CFPB, etc.).
• Minimum three (3) years of contact center experience, including predictive dialer administration.
• Proven success in analyzing large data sets, developing dashboards, and presenting recommendations to executive leadership.
• Strong communication and interpersonal skills, both verbal and written.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.