Contact Center Communications Analyst
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2F-1 Business Center 9, Philexcel Business Park, Clark Freeport Zone, Pampanga, Philippines, 2023
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
We are seeking an exceptional Call Centre Analyst to join our dynamic team at Travel + Leisure Global Support Services (Philippines), Inc. in our Clark Freeport Zone Pampanga location. As a full-time Call Centre Analyst, you will play a pivotal role in delivering outstanding customer service and support to our valued clients.
How You'll Shine
Handling inbound customer calls with professionalism and empathy to address inquiries, complaints, and requests
Documenting customer interactions and case details accurately in our internal systems
Collaborating with cross-functional teams to research and resolve complex customer issues
Identifying opportunities to improve customer experience and suggesting process enhancements
Actively participating in training and development activities to continuously enhance your skills
Maintaining a positive and friendly demeanour to build strong relationships with customers
What You'll Bring
At least 1-2 years of experience in a customer service or call centre environment
Strong communication skills, both verbal and written, with the ability to effectively engage with customers
Excellent problem-solving and critical thinking skills to handle a wide range of customer inquiries
Proficiency in using computer systems and customer relationship management (CRM) software
A keen eye for detail and the ability to multitask in a fast-paced environment
A genuine passion for delivering exceptional customer service and a commitment to continuous improvement
How You'll be Rewarded
An attractive salary and benefits package.
Discounted Hotel & Resort stays globally.
A genuine development pathway to fast-track your career growth as a people & capability professional.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.