Chase Consultant

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Go Where Opportunity Is Everywhere

At Travel and Leisure Co., every day is an adventure where drive meets opportunity. Wherever you want to take your career, let’s get there together.
 

We are looking for a customer-focused Chase Consultant to join our team.
 

How You’ll Shine

• ​In this role, you will support Club Wyndham Owners by helping them maximize the value of their ownership, manage expiring credits, and secure memorable holiday experiences.

• You will play a key role in converting inbound enquiries into confirmed bookings, identifying upsell opportunities, and delivering exceptional end-to-end service that strengthens owner loyalty and satisfaction.

• To actively contribute to the company vision of making holiday dreams come true by providing effective and efficient support to the Procurement team. you will be responsible for coordination and category management of all purchasing and services for Wyndham Group.

• Respond confidently and enthusiastically to owner enquiries via phone, email, and SMS, with a strong focus on expiring credits and reservation optimization
• Convert inbound enquiries into confirmed bookings by recommending the most suitable holiday solutions
• Identify opportunities to upsell and cross-sell relevant holiday products and services
• Assist owners with RCI exchange and deposit enquiries
• Manage and maintain expiring credits inboxes to ensure timely responses
• Provide professional, compliant, end-to-end service within each interaction
• Accurately manage reservations, payments, refunds, and related administration
   

How You’ll Be Rewarded

• Build your career with a value-driven organization that promotes continual growth and development for its people. Some of our many benefits include:
• Comprehensive benefits package, including health insurance and retirement plans
• Newly-refurbished modern office space
• Professional development funding
• Discounted hotel stays across Australia, Fiji, and New Zealand
• Subsidized private health cover upon successful completion of probation

What You Will Bring

• Strong verbal and written communication skills
• A customer-first mindset with the ability to personalize service for each owner
• Sales awareness with the confidence to identify and convert upselling opportunities
• Ability to work under pressure while maintaining a friendly, professional approach
• Strong time management and prioritization skills
• Initiative and problem-solving ability
• A positive attitude and strong teamwork skills
• Proficiency in Microsoft Office applications
• Preferred typing speed of 65 WPM or above
• Support affiliated resorts with arrival information and guest enquiries
• Handle escalated customer issues professionally and assist with timely resolutions
• Work collaboratively within the Owner Services team to achieve weekly and monthly performance targets
• Participate actively in team meetings, training sessions, and continuous improvement initiatives
• Adhere to workplace health and safety policies and all company procedures

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.