We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
How You’ll Shine:
The General Manager for Resort Operations provides leadership and is responsible for ensuring all relationships with our guests, owners, associates, vendors and board members are maintained positively and professionally. The General Manager’s role is responsible for the financial stability of the resort and demonstrates the analytical ability to grasp data and determine its impact upon the resort. The General Manager is responsible for executing all initiatives paramount to attaining resort operations goals while maintaining all Wyndham Destinations service standards.
How You'll Make an Impact:
The General Manager is responsible for maintaining the overall operation of the resort; oversees operational departments and vendor operations, demonstrates an understanding of company goals and a passion to attain them, ensures their site meets/exceeds all standards by performing daily audits and inspections, executes the operations of all outlets including fitness center, owners lounge and activities. Identifies process improvements and best practices, ensures all compliance standards and audits are met, executes strategic goals, participates/facilitates committee and team projects. The General Manager maintains positive guest/owner/customer and associate relationships; embraces and exhibits the highest level of ethics and integrity consistent with Wyndham Destinations standards. Demonstrates an ability to motivate and communicate expectations with humility and respect, exercises the ability to attract and retain talent by engaging and showing a genuine passion to develop others, partners with support departments to ensure standards of conduct for associates as well as compliance, is a change agent for the company.
This role builds and maintains strong working knowledge of HOA relationships and partnerships; exhibits working knowledge of standards for HOA, understands governing statutes and board meeting procedures and ensures all contracts negotiated on behalf of the HOAs are presented in correct legal fashion and vetted prior to their implementation. Manages and supports all financial aspects of the resort; reviews and maintains monthly P&L reports, works with regional accounting partners to ensure compliance, manages and forecasts annual budgets for each department, reviews and responds to variances, ensures the site meets all audit standards.
What You’ll Bring:
Hospitality certifications preferred- CMCA, CAM, etc.
Associate Governance knowledge and experience preferred.
Working knowledge of hospitality departments: Guest Services, Maintenance and Housekeeping
Ability to work under pressure and meet timelines and deadlines.
Professional appearance and standards at all times.
Positive, motivating attitude ensuring a productive environment.
Strong Leadership ability: motivate, change, and lead others to success.
Proven track of ethical leadership and integrity.
Computer literacy in Microsoft Office: Word, Excel, Outlook.
4 + years of property management/vacation ownership/hotel management experience required. Mixed use experience a plus.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
Compensation
Generally starting at $170,000 - $190,000 per year. The actual salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.