We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

GO WHERE NO TWO DAYS ARE THE SAME!

At Travel + Leisure Co., we believe in the impact of a helping hand and the power of vacations. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our team as the Customer Liaison Agent today!

Are you what we are looking for?

Do you have lending and/or sales experience?
Do you love to talk to people about holidays?

We are looking for individuals who can make finance fun for our owners!

In this role you will be responsible to provide face to face (virtual) and over the phone exceptional service to our internal and external clients at all times. The role includes but is not limited to:

• Assisting our clients to complete loan applications and gather supporting documents;
• Ensuring all relevant documentation is complete and accurate while showing excellence in customer service and a demonstrated ability to work to tight timelines;
• Reviewing and perform credit unsuitability assessment for loan applications.

What You’ll Bring

To be successful in this role, you will have:

• Experience with loan application OR in a finance-based role (preferred but not essential)
• Experience collecting customer information with excellent accuracy
• Excellent communication skills including, phone manner, verbal and written communication
• Ability to communicate with internal and externally in a professional manner
• Previous experience in a call centre environment would be preferred but not essential
• Demonstrate good organizational and time management skills
• Effectively work under pressure and be able to meet deadlines and KPIs as set by the Team Leader
• Proven skills in attention to detail and accuracy of work produced
• Sound ability in Microsoft Office and ability to learn internal systems
• Ability to work as a team player, be supportive of co-workers and be willing to contribute to a positive working environment

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• newly refurbished modern office environment
• professional development funding
• discounted hotel stays across Australia, Fiji, New Zealand
• subsidised private health cover*

If you think you have what it takes to join this amazing and exiting team we would love to hear from you.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.