Product and Program Development Manager

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Manager, Product and Program Development works with multiple departments across Travel + Leisure Co. to facilitate the launch of and enhancements to products and programs developed to support the company’s strategic pillars of customer obsession and best-in-class sales and marketing. This role is pivotal in driving product development strategy and fostering innovation to ensure the company remains competitive and forward-thinking.

Responsible for making recommendations and key business decisions on issues and timelines involving ongoing program benefits and making recommendations to senior management about future opportunities to maximize products/programs efficiencies. Responsible for the execution, performance and oversight of new and ongoing programs while developing strong relationships within and outside of the organization to maximize results and meet the strategic pillars set forth by the company.

This position effectively and efficiently manages the movement of products and programs through brand, legal, training, owner services, communications and other relevant corporate functions for final implementation with a focus on meeting the goals of both the organization and external partners. Must be comfortable with moving timelines and have the ability to manage several ongoing products or programs at one time.

How You'll Shine:

• Develops and implements innovative product development strategies to ensure the company remains at the forefront of the industry. Responsible for all aspects – including but not limited to product / program communication plan, sales and marketing positioning, customer servicing and the on-going management of existing products/programs. Serves as liaison between program and internal organizations at multiple levels to ensure all program targets and requirements are specified and met. Assists in direction and oversight to brand and marketing on the development of collateral materials that will support the new product or program, including the development of high-level go-to-market strategies and ongoing marketing approach to ensure successful product launches and sustained market presence. Ensures working with legal and registration to review and submit for approval the sales and marketing materials to be used at point of sale when selling or representing the new product or program. Participates in the development of the communication strategy for the various mediums such as external trades, internal employees, investor community, and the field.  Ensures product/program training materials are provided to marketing, sales, resort operations and servicing teams.  Oversees overall product and program roll out strategy for the field and organization. Manages the tracking and baseline of product and program rules.
• Manage multiple projects including but not limited to new product creation, product expansion and product maintenance. Support all project management activities including – a. Project Initiation: Support the creation of a business case and feasibility study to establish a projects business value. Create presentation decks to visually display the business case to information and secure buy-in from key stakeholders. b. Project Planning: Create overall Project Plans (Schedule and Timelines, Milestones, Communication Plan, etc.). c. Project Execution & Implementation: Track projects against timelines, budget, scope, risk, and deliverables. Partners with our other business units to ensure seamless and on time delivery of projects that span across the enterprise. Provides clear and transparent report outs based on documented Communication Plans (Stakeholder Communications, Status Reports, Project Snapshot, etc.). Supports to manage stakeholder expectations of project deliverables. d. UAT (User Acceptance Testing): Conduct UAT testing of software applications including Navigator, and/or any other enterprise-wide software that will impact the sales process. e. Project Evaluation: Perform audits, identify trends, determine system improvements/impacts, and implement change.
• Manages activities and tasks among global program team members, other internal departments and client or vendor/subcontractor organizations as needed to meet product and program goals and ensure task completion is on schedule, within budget constraints, and of the appropriate quality standards for the product or program. Facilitates and leads cross-functional teams to achieve business outcomes. Leverage consumer and industry insights, research opportunities and implement ideas to enrich product and / or programs by working with existing or new partners to build programs that will generate interest for our associates, guests and owners. Review and/or develop product and program concepts, campaign schedules and manage the review and approval process with internal and / or third party partners.
• Define systematic reporting mechanisms to track and report program/product results, operational costs and lessons learned at the appropriate level of detail for all levels of the organization. Implement identified strategies and opportunities based on lessons learned with the initial launch on future launches or rollouts. Successfully lead and implement new products and programs from feasibility to close out.
• Performs other duties as needed

Travel Requirements

• 15% travel would be required for specific meetings with sales & marketing, customer service operations, special events and product launches.

What You'll Bring:

• Bachelor’s degree in related field or 1-3 years of experience in product or program management,
• Business administration, marketing, product management or related degree.
• Project Management certification preferred but not required.
• Understanding of the travel/timeshare industry and Travel + Leisure Co. competitors.
• Experience working on large cross functional initiatives.
• Proven ability to drive large-scale projects or processes consisting of cross-functional teams, with strong collaboration and leadership.
• Strong presentation skills.
• Excellent oral and written communication skills and exceptional interpersonal skills.
• Ability to communicate decisions and recommendations to senior management in a clear and concise manner.
• Must be able to communicate effectively and build solid relationships with individuals at all levels, in multiple geographies and business functions.
• Capable of conflict resolution and program risk mitigation.
• Excellent oral and written communication skills and exceptional interpersonal skills.
• Strong initiative, flexibility, and ability to thrive in a deadline-oriented atmosphere.
• Strong leadership, negotiation, and conflict management skills.
• Highly organized, able to effectively adapt to a changing environment and/or priorities.
• Proofreading and strong command of grammar and sentence structure.
• Highly proficient & knowledgeable in all Windows applications, including but not limited to, Project, Visio, Word, Excel, and PowerPoint.
• 1-3 years of experience in a program, product, marketing role.
• Demonstrated experience in handling cross business unit products and programs.
• Strong experience in working with cross brand initiatives.
• Strong experience in managing cross-brand projects.
• Strong presentation skills and facilitating large meetings.

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.