Owner Resolution & Strategy Specialist - Dual
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2F-1 Business Center 9, Philexcel Business Park, Clark Freeport Zone, Pampanga, Philippines, 2023
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Servicio al cliente - General
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Essential Job Responsibilities:
Case Review
Conduct thorough reviews of Customer Servicing Hub cases to ensure all aspects of the ownership are considered such as length of ownership, ownership type, compensation/ complaint history, account behavior, financial activity, feedback from the customer/ owner and internal partners;
Consider the likelihood and impact of continued escalation on company public relations and financials.
Customer Servicing Hub Case Handling
Obtain customer/ owner complaint information from multiple data sources in order to create a WynTracker case used for case management, aging and reporting.
Collect data regarding the complaint from the customer and attach internal and external communication and supporting/ purchase documentation for case review and future reference.
Case Resolution
Resort and Club Management Special Projects:
Minimum Requirements and Qualifications:
Excels in conflict management and demonstrates proficiency in negotiating skills.
Solid ability to multi-task with strong computer navigation capabilities.
Exceptional listener with the skill to effectively communicate orally and written.
Possess the ability to learn quickly and apply new information; adaptable to change.
Consistent ability to exercise excellent judgment when making decisions.
Comfortable navigating through ambiguous issues.
Conducts extensive targeted research in an efficient manner.
High proficiency in business writing and email etiquette.
Aptitude for curious learning and demonstrates self-sufficiency.
In-depth understanding of contract standards, contractual documents, and sales integrity policies.
Requires two (2) years customer service experience, or timeshare operational experience.
Minimum of six (6) months departmental experience or one (1) year other customer facing servicing experience
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.