Owner Engagement Specialist

We are seeking an experienced and customer-focused Owner Engagement Specialist to join our Customer Care team.

This is not a traditional customer service role. We're looking for a relationship builder, problem solver, and retention specialist who can confidently engage with owners considering selling their Club Wyndham South Pacific ownership. Through education, consultative conversations, and personalized solutions, you'll help owners rediscover the value of their membership while delivering outstanding customer experiences.

Ideal for experienced customer service professionals, team leaders, retention specialists, complaints resolution experts, or account managers, this role requires strong emotional intelligence, resilience, and the ability to influence positive outcomes through meaningful conversations.

How You'll Shine

As an Owner Engagement Specialist, you will:

• Manage and support owners who are considering selling their Club Wyndham South Pacific ownership.

• Build trusted relationships with owners through proactive engagement and personalized service.

• Educate owners on the benefits of their ownership and help them maximize the value of their membership.

• Use effective retention and re-engagement strategies to address concerns, overcome objections, and deliver positive outcomes.

• Take ownership of escalated cases and provide first-contact resolution for complaints and negative experiences.

• Manage customer cases within internal systems, ensuring accurate documentation and timely follow-up.

• Collaborate with cross-functional teams to deliver seamless support and fast resolutions for owners.

• Identify trends and insights that contribute to continuous improvement and enhanced owner retention strategies.

• Contribute to achieving customer retention and engagement targets while maintaining exceptional service standards.

What You'll Bring

To succeed in this role, you'll be someone who genuinely enjoys helping customers and is skilled at turning challenging situations into positive experiences.

We're looking for candidates with:

• Previous experience in a senior customer service, retention, escalations, account management, or team leader role within a contact centre environment.

• Experience managing complaints, conflict resolution, and complex customer conversations.

• Strong negotiation, objection handling, and relationship-building skills.

• Exceptional verbal and written communication skills with a professional and empathetic approach.

• The ability to build rapport quickly and influence positive customer outcomes.

• A high level of attention to detail and commitment to accuracy.

• The ability to work independently, make sound decisions, and manage competing priorities.

• Knowledge of Club Wyndham South Pacific products, ownership guidelines, exchange programs, and industry regulations will be highly regarded.

• Intermediate Microsoft Office skills and the ability to learn new systems quickly.

Why You'll Love It Here

At Travel + Leisure Co., you'll be part of a company that values Hospitality, Engagement, Accountability, Respect, and Teamwork. You'll have the opportunity to make a genuine impact on customer experiences while working alongside passionate professionals who are dedicated to helping owners create lasting vacation memories.

If you're a service-driven professional who excels at building relationships, resolving complex issues, and creating positive customer outcomes, we'd love to hear from you.