Minivac Host/Telemarketing Admin

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

• Support the Senior Leadership team focused on Field Marketing Programs in all operational and administrative functions.
• Administer the payroll reporting and approval process – check and approve timesheets.
• Set appointments as communicated by the CMP team (bookings/tours) if another Admin isn’t available (BHD/VENDOR).
• Assist in the execution and optimization of the scheduler tool, ensuring proper allocation of presentation times across all tour generation departments.
• Regularly communicate booking availability to all required parties and adjust tour slots as per the Site Scheduler.
• Create and provide reports highlighting Field Marketing/CMP performance.
• Provision of administrative assistance to Sales Programs areas as requested.
• Provide excellent service to guests from pre-arrival to the full guest journey.
• Implement pre-arrival procedures per SOP, recording in the system and coordinating special inquiries with relevant departments.
• Act as the first point of contact for Minivac guests, addressing inquiries about the program and the resort.
• Ensure Minivac guests have a smooth and exceptional experience at the resort by coordinating with the resort team for accommodation, transfers, special arrangements, and complaint resolution.
• Empowered to offer gifts and compensation for service recovery.
• Review daily arrival lists and assist in preparing/distributing welcome gifts per SOP.
• Ensure guests are booked into appropriate showcase dates and times and that tour attendance is maximized.
• Work closely with business partners and vendors to arrange transfers for Minivac, CMP guests, and in-house guests as needed.
• Respond promptly to guest inquiries and assist with their needs, including providing professional food & beverage services upon arrival and/or during tours.
• Collaborate with the Wyndham Sales team to ensure guests attend showcases at agreed dates and times.
• Maintain a friendly, cheerful, and courteous demeanor at all times.

 KEY POSITION CRITERIA:

• Exceptional telephone manner that is professional, friendly and clear.
• Committed to provide excellent customer service at all times.
• Be detailed, accurate and thorough.
• Possess a positive, can do attitude with the ability to self motivate.
• Ability to learn and use scripts.
• Ability to learn and use objection handling.
• Skilled in controlling a phone conversation. 
• Intermediate MS Office skills, particularly Microsoft Excel
• Ability to work in a fast paced environment
• Ability to meet time frames and performance standards
• Ability to manage multiple tasks and be able to think laterally when problem solving
• Good time management skills
• Working knowledge of internal systems such as Qantel & BIRD

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.