We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

 

The Marketing Sales Agent engages with guests at popular local attractions, resorts, malls, theme parks, and community events to represent Travel + Leisure Co. as a professional brand ambassador. In this sales-focused role, the Marketing Sales Agent initiates face-to-face conversations with prospective customers, creates interest in vacation experiences, and presents opportunities to participate in promotional vacation packages.

The Marketing Sales Agent is responsible for engaging, qualifying, and booking eligible guests for approved vacation packages and inviting them to attend a scheduled vacation ownership sales presentation. The agent creates a positive guest experience while clearly communicating program requirements, incentives, and presentation expectations in accordance with company policies, compliance standards, and regulatory requirements.

Successful Marketing Sales Agents are confident communicators who enjoy meeting new people, building rapport, overcoming objections, and working toward individual and team production goals.

Essential Job Responsibilities

• Serve as a positive, professional, and knowledgeable brand ambassador for Travel + Leisure Co.
• Engage prospective customers through friendly and professional face-to-face conversations.
• Introduce qualified guests to vacation opportunities, promotional packages, and the vacation ownership experience.
• Present and explain approved vacation packages, incentives, and applicable program requirements.
• Screen and qualify prospective customers in accordance with established company guidelines.
• Build rapport with guests and identify their vacation interests and needs.
• Invite and incentivize qualified guests to attend an approved vacation ownership sales presentation.
• Book eligible guests for approved vacation packages and sales-preview tours.
• Schedule presentation appointments and collect required deposits when applicable.
• Accurately communicate reservation and presentation details to guests.
• Maintain established booking, tour, show, and production standards.
• Handle customer questions and objections professionally while maintaining a positive guest experience.
• Follow all company-approved scripts, marketing materials, policies, procedures, compliance standards, and regulatory requirements.
• Maintain accurate customer information and booking records.

Responsibilities include, but are not limited to:

• Guest Engagement & Sales: Greet, engage, present, qualify, and incentivize prospective customers to participate in an approved vacation package and/or vacation ownership sales presentation while maintaining minimum performance goals. (80% time)
• Training & Development: Attend scheduled training sessions and department meetings; maintain current knowledge of vacation destinations, marketing programs, promotional offers, and approved sales/marketing materials; stay informed of company policies and procedures; and establish and review performance goals on a weekly, monthly, and annual basis. (20% time)
• Consistently demonstrate professionalism, enthusiasm, integrity, and a customer-focused approach.
• Work collaboratively with Sales, Marketing, and leadership teams to support overall business objectives.
• Communicate any customer concerns, compliance questions, or operational issues to leadership promptly.
• Maintain a professional appearance and demeanor consistent with company standards.

Travel Requirements

No travel is required outside of the employee's assigned home-site area. Occasional local event participation may be required based on business needs.

Minimum Requirements and Qualifications

• Strong interpersonal and communication skills.
• Ability to confidently approach and engage prospective customers in a face-to-face environment.
• Ability to build rapport quickly and create a positive customer experience.
• Ability to ask qualifying questions and identify prospective customers who meet established guidelines.
• Ability to effectively present vacation opportunities and promotional offers.
• Goal-oriented and motivated to achieve established production standards.
• Ability to work independently while contributing effectively within a team environment.
• Ability to work in a high-energy, customer-facing environment.
• Must maintain required production and quality standards.
• Sales and/or marketing experience is preferred, but not required.

Education

• High School Diploma or equivalent is required.

Training Requirements

• No prior specialized training required.
• Company-provided training will be provided as applicable to the position and assigned location.
• Must successfully complete all required training, compliance, and certification programs.

Knowledge and Skills

• Clear, concise, and professional verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Ability to initiate conversations and interact comfortably with a diverse customer base.
• Strong customer-service and active-listening skills.
• Ability to confidently present information and respond to customer questions.
• Ability to overcome objections while maintaining a professional and positive approach.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a team environment within a shared space.
• Ability to remain professional and motivated in a fast-paced, high-volume environment.
• Ability to follow established procedures, scripts, policies, and compliance requirements.
• Demonstrated ability to meet or exceed performance expectations.

Technical Skills

• General computer proficiency.
• Proficient in Microsoft Word and Microsoft Excel.
• Ability to use smartphones, tablets, iPads, and other smart devices.
• Ability to learn and utilize company-specific marketing, booking, scheduling, and customer-management systems.
• Ability to accurately enter and maintain customer and reservation information.

Job Experience

• 1 to 3 years of sales and/or marketing experience is preferred, but not required.
• Hospitality, tourism, retail, customer service, event marketing, theme park, resort, or vacation industry experience is a plus.
• Experience in a face-to-face customer engagement or sales environment is preferred.
• Candidates demonstrating strong communication skills, confidence, professionalism, and a willingness to learn are encouraged to apply.

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

 

 

 

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

 

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.