Lifestyle Consultant

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Accor Vacation Club members and non-members, Travel and Leisure employees, Lifestyle Suppliers, Guests, Tour No Buys, Legal, Customer Experience teams, and Creative.

Lifestyle+ is a program developed to provide our Members and Employees with a range of Lifestyle products at discounted rates.

The role of the Lifestyle Consultant is to actively contribute to the company's vision of making holiday dreams come true by providing exceptional customer service to Lifestyle members

How You'll Shine

• Maintain premium customer service culture & environment

• Lead by example by taking & making customer calls to assist with call queues to ensure SLAs are being met.

• Provide customer service, administrative and marketing support to the Lifestyle Program with day to day functions of the department including (but not limited to); reporting, financial tasks, incoming/outbound communications (email, phone, website chat and social media), data entry and general administrative duties.

• Updating content and creating new products/deals on our eCommerce website, whilst ensuring accuracy and best practice is being implemented.

• Ensure effective time management with regular report compilation and monitoring program performance.

• Troubleshoot and resolve customer service inquiries while building a relationship with the customer.

• Simultaneously navigate multiple software applications and technologies.

• Keep records of customer interactions within the applicable software application.

• Contribute at team meetings in a proactive manner.

• Meet schedules, deadlines and time lines.

• Any other reasonable duties as requested or required from time to time.

• Adhere to all policies and procedures relating to Workplace Health and Safety ensuring the safety of yourself and all other people who may be effected by your conduct in the workplace.

• Display a Count On Me! service to all internal and external parties. 

• Display innovation through inspiring, creating and improving processes and products. 

• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise. 

• Display authentic team member values by ensuring effective communication and respecting your peers and managers.  Support others within the team and empower each other wherever possible. 

What You'll Bring:

• Excellent organisation, planning, communication and relationship-building skills (both written and verbal).

• Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment.

• Passion for helping others.

• Excellent time management and organizational skills.

• Self-motivated team player.

• Ability to multi-task, prioritize, and manage time effectively.

• Positive attitude, detail and customer oriented with good multitasking and organisational ability.

• Ability to learn and adapt to new systems and technology platforms.

• Flexibility, with a willingness to undertake a wide variety of tasks.

• Regular and reliable attendance.

• Proven customer service experience.

• Experience working with eCommerce platforms.

• Intermediate level Microsoft Office.

• Previous experience in a similar role.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.