Junior Real Time Analyst

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Go Where Opportunity Is Everywhere

At Travel + Leisure Co., every day is an adventure where drive meets opportunity. Wherever you want to take your career, let’s get there together.
 

We are seeking a detail-oriented Junior Real-Time Analyst to join our Workforce Optimization team. In this role, you’ll play a key part in ensuring service levels are met across a multi-site environment by monitoring, analyzing, and adjusting workforce resources in real time.
 

How You’ll Shine

• Reviewing and entering workforce data into management systems to ensure accuracy and efficiency.
• Coordinating weekly scheduling and adherence activities to achieve performance goals.
• Serving as a subject matter expert and liaison between operations, leadership, and workforce management teams.
• Administering overtime and undertime opportunities to support service objectives.
• Monitoring real-time arrival patterns, identifying anomalies, and making adjustments to meet service levels.
• Generating ad-hoc reports and analyzing workforce metrics to provide actionable insights.
• Managing current-week time-off requests and intra-day schedule adjustments.
• Supporting attendance and workforce-related inquiries via queue calls and tickets.
• Collaborating on special projects and process improvements as directed by management.
• Ensuring consistent communication across sites to address service opportunities and maintain operational excellence.

How You’ll Be Rewarded

Build your career with a value-driven organization that promotes continual growth and development for its people. Some of our many benefits include:

• Comprehensive benefits package, including health insurance
• Professional development funding
• Discounted hotel stays across Australia, Fiji, Philippines, and New Zealand
• Subsidized private health cover upon hire

What You Will Bring

• At least one year of workforce planning and call center/customer service experience.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook); experience with Microsoft Access preferred.
• Familiarity with workforce management tools (e.g., IEX) and staffing software.
• Strong analytical, problem-solving, and interpretive skills.
• Excellent organizational abilities with attention to detail and follow-through.
• Effective oral and written communication skills, including presentation capabilities.
• Ability to multi-task in a high-volume environment and meet deadlines.
• Flexibility to work nights, weekends, or a changing schedule as business needs evolve (in-office role).
• Demonstrated ability to collaborate with all levels of management and team members.
• Self-motivated, adaptable, and capable of working independently.
• Regular, consistent, and punctual attendance.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.