Guest Experience Host
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109 Mt Aspiring Road, Wanaka, Otago, New Zealand, 3330
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
How You’ll Shine
Joining a dynamic, vibrant and customer focused team you will provide and maintain a high standard of service while ensuring that our customers are satisfied with their experience. We are seeking an energetic, passionate, and motivated person with great customer service skills and food preparation experience to join the team as a Guest Experience Host at Club Wyndham Wanaka.
Part-time positions available.
How You’ll Be Rewarded
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
How You'll Shine
- Greeting and registering of owners and guests
- Providing information on local area attractions
- Completion of all department related paperwork
- Using all communication equipment including telephones, facsimiles and computers
- Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
- Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
- Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
- Clearly articulate the benefit of traveling within Wyndham Destinations community
- Meet targets and KPI's as set by the business
- This role requires you to be available for weekend and public holiday shifts.
What You'll Bring
- Previous experience within a similar hotel position is desirable, but not essential
- No experience or qualfications required
- Fluency in English (written and verbal)
- Genuine passion for customer service
- Excellent communicator with strong interpersonal skills
- Enthusiastic, self-motivated and positive individual
- Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
- Immaculate presentation and professional grooming standards
- Ability to work a flexible roster, including weekends, evenings and school holiday period
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.