Discover a career fuelled by possibility at Travel + Leisure Co.  If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our team at the beautiful The Sebel Melbourne Flinders Lane as a Guest Experience Host today!

How You’ll Shine

As a Guest Experience Host, you will be responsible for the day to day operation of the front desk. This includes greeting and registering of owners and guests, providing information to local area attractions, completion of all department related paperwork and using all communication equipment including telephones, facsimiles and computers.
 

As a Guest Experience Host, you’ll be one of the first smiling faces our guests meet. You’ll play a key role in making every stay feel special — from check-in to farewell.

You will:

• Welcome Owners and guests with warmth and genuine hospitality

• Assist with smooth check-in and check-out processes

• Be a go-to person for information about the resort, local attractions, and events

• Handle guest enquiries and resolve issues with care and professionalism

• Engage with guests to generate interest and appointments for our sales teams via livestream sessions

• Coordinate bookings and communicate with other departments to ensure seamless guest experiences

• Support the wider team in creating a warm, inviting environment where guests feel at home

HOW YOU’LL BE REWARDED

Grow your career with a values-driven organisation that’s passionate about supporting its people. As part of our team, you’ll enjoy:

• Discounted stays at hotels and resorts around the world

• A generous reward and recognition program

• Opportunities to learn, grow and progress your career

• Funding to support ongoing professional development

• An inclusive workplace supported by active Diversity Resource Groups

WHAT YOU’LL BRING

To be successful in this role, you’ll bring:

• Previous experience in a front-of-house, reception, or guest services role (hospitality or tourism experience preferred)

• Strong communication and customer service skills, with a warm and approachable manner

• Excellent problem-solving skills and the ability to stay calm under pressure

• Immaculate presentation and grooming standards

• A positive, can-do attitude and team-focused mindset

• The flexibility to work a roster that includes weekends, evenings, and public holidays

This fast paced environment would suit customer obsessed individuals who are passionate about providing exceptional experiences and booking guests in to learn more about the benefits of holidaying with Club Wyndham!