Guest Experience Host
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33 TE Peters Drive, Broadbeach, Queensland, Australia, 4218
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
As a Lead Generator, you'll combine front-of-house hospitality with proactive lead generation and on-site marketing. You'll welcome guests, build meaningful rapport, identify sales opportunities, and generate qualified leads by booking guests into livestream or in-person sales tours.
What You'll Do
Welcome and register owners and guests at the front desk
Engage guests face-to-face or by phone to build rapport, generate quality leads, and secure livestream or in-person tour bookings
Proactively identify and qualify prospective customers for the Sales team
Book appointments for livestream and in-person Sales Centres
Promote the benefits of the Travel & Leisure community and create interest in our vacation ownership products
Work closely with Resort Operations and Sales teams to deliver a seamless guest journey
Meet individual and team lead generation, booking, and conversion KPIs
Complete required system updates and paperwork
Weekend and public holiday availability is required, along with the ability to work across multiple Gold Coast sites.
What You'll Bring
Experience in hospitality, customer service, lead generation, promotional marketing, or face-to-face sales
Strong communication and relationship-building skills, with confidence engaging guests in person
A sales-driven mindset with the ability to identify opportunities and influence outcomes
A positive, energetic, and self-motivated approach
Professional presentation and strong attention to detail
Ability to work flexible shifts including weekends and public holidays
Ability to work across multiple Sales sites on the Gold Coast
How You'll Be Rewarded
Attractive incentive and recognition program
Career growth within a global, values-driven organisation
Professional development opportunities
Discounted stays across Australia, Fiji, and New Zealand
Why You'll Love It
This role is ideal if you enjoy guest interaction, performance targets, and face-to-face marketing, with exposure to livestream sales environments.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.