Front Desk/Food & Beverage/Activities Associate - WorldMark Angels Camp Resort

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Shine:

Guest Services

• Performs daily Guest Services functions such as guest check-in and check–out, answering phones, completion of shift check-list, and posting charges for copies, laundry, food & beverage, and convenience store outlets etc.

• Make, confirm and cancel reservations for guests. Answer a variety of questions for guests pertaining to their reservations. 

• Responds courteously, efficiently and professionally to guest service requests. Directs owner and guest requests to the correct department.

• Performs light administrative duties such as sending e-mail correspondence, use of office equipment, posting in Teams, and use of Microsoft Office.

Food & Beverage and/or Bartending

• Responsible for the Food and Beverage function of the resort. Ensure orders are taken accurately and completely   Offer ideas and suggestions to guests when ordering.

• Ensure the packaged products are stocked, maintain cleanliness of all food and beverage areas, assist in preparation of food order

• Responsible for the mixing and serving alcoholic and non-alcoholic beverages. Serve wine, draught and bottle beer. Mixes ingredients to prepare cocktails and other drinks.

• Collects payment for drinks served. Prepares bar area and supplies to ensure a successful shift.

Activities Associate

• Create, plan and execute guest activity programs for the resort.

• Monitor, supervise, and assist guests in the activity center.

• Promote and register guests for resort activities.

• Conduct and record inspections of related activity areas in compliance with company standards and requirements.

• Manage a cash bank following proper cashiering procedures (when applicable).

• Attend and complete required resort and company training.

• Handle all safety issues and incidents immediately.

Customer Service Representative/Hotel Front Desk/Activities Coordinator

2nd Shift 2pm – 10:30pm

***Open Availability***

How You'll Make an Impact:

• Bring smiles to guests from around the world by providing warm welcomes.

• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.

• Process cash and credit card transactions strictly following established procedures.

• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.

• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.

• Reserve and confirm reservations for individuals and/or groups.

• Provide guests with room rate quotes.

• Respond to guest inquiries and concerns as quickly and completely as possible.

What You’ll Bring:

• Professional appearance and a positive, can-do attitude.

• Excellent communication skills with the ability to read, write and understand English.

• Ability to solve problems with minimal supervision.

• Basic math skills and knowledge of proper cash handling procedures.

• Create, plan and execute guest activity programs for the resort.

• Monitor, supervise, and assist guests in the activity center.

• Promote and register guests for resort activities.

• Ability to multitask and work in a fast paced environment.

• Strong attention to detail and organization skills.

• Basic computer and office skills.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical

• Dental

• Vision

• Flexible spending accounts

• Life and accident coverage

• Disability

• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

• Wish day paid time to volunteer at an approved organization of your choice

• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

• Legal and identity theft plan

• Voluntary income protection benefits

• Wellness program (subject to provider availability)

• Employee Assistance Program

Compensation

The hourly rate for this role is $20.00.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.