We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

• Meet and/or exceed the departmental budgeted expectations, in production and cost efficiencies.
• Ensure all employees stay current with required government licenses and work permits.
• Define responsibilities of the Field Marketing teams.
• Schedule tours for maximum efficiency.
• Build, develop and manage an engaged  team with a HEART attitude and living our core values of Integrity, Leadership, Innovation and Growth.
• Provide regular coaching, mentoring and feedback to the team to ensure continued development and identify training needs.
• Establish service quality standards based on internal customer requirements.
• Identify trends/root causes and take action to ensure desired results are achieved.
• Develop and sponsor initiatives that foster open communication.
• Employees must ensure they comply with Accor Vacation Club’ Occupational Health and Safety Policy, procedures and any reasonable instruction given by Accor Vacation Club.

• Employees must not willfully place at risk the health and safety of themselves or any other persons in the workplace and to not willfully or recklessly interfere with or misuse anything provided for health and safety.
• Display a HEART service to all internal and external parties. 
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise. 

KEY POSITION CRITERIA:

• Proven extensive management experience.
• Fluent in English and good communication skills.
• Community Marketing Program and In House experience, including direct selling, and track record of results.
• Exceptional customer service focus.
• Ability to read and interpret documents such as guidelines, instructions and manuals.
• Ability to draft process manuals and adhoc reports and correspondence.
• Absolute attention to detail and accuracy.
• Computer literate in Microsoft Office Suite and able to learn Company specific systems.
• Problem solving skills, patience and good listening skills.
• Ability to work in fast paced environment.
• Demonstrated ability to assist guests and co-workers in a professional, helpful, and positive manner.
• Possesses productive, energetic and self-motivated attributes.
• Strong personal values regarding customer service, delivering on the promise and integrity.
• Ability to recognize financial trends and to implement plans to enhance profitability.
• Presents oneself as a professional role model.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.