Customer Care Specialist

GO WHERE OPPORTUNITY IS ALWAYS ON

At Travel + Leisure Co., our mission is simple: to make holiday dreams come true. And behind every exceptional experience is a team that cares deeply about our customers.

If you’re passionate about delivering outstanding service, navigating complex situations, and creating positive outcomes, join our Clark, Philippines team as a Customer Care Specialist and be part of something meaningful.

How You’ll Shine

As a Customer Care Specialist, you will be at the heart of our customer experience—managing escalations, resolving complex concerns, and ensuring every interaction reflects our commitment to care and excellence.

You will:

• Manage escalated complaints through our Internal Dispute Resolution process with professionalism and empathy

• Investigate customer concerns thoroughly to deliver accurate, fair, and timely resolutions

• Partner with internal teams to drive strong customer recovery and engagement outcomes

• Communicate policies, product details, and resolutions clearly across multiple channels

• Create personalized, memorable experiences that build trust and long-term loyalty

• You have to be amenable to work on-site in our Clark, Pampanga PH site

How You’ll Be Rewarded

At Travel + Leisure Co., we believe in investing in our people.

Enjoy:

• Career growth and continuous learning opportunities

• Competitive benefits and a supportive team environment

• A vibrant workplace culture where you’re valued and empowered

• The opportunity to make a real impact on customer experiences

What You’ll Bring

We’re looking for a confident communicator and problem-solver who thrives in managing complex customer interactions.

• Tertiary qualification (degree or equivalent)

• At least 2 years’ customer service experience, with exposure to complex complaints and conflict resolution

• Strong communication skills — written, verbal, and active listening

• Relationship-building ability — able to quickly build rapport with diverse stakeholders

• Negotiation & influencing skills — confident in sensitive or high-impact situations

• Problem-solving mindset — able to identify solutions and overcome challenges

• Sound judgement — capable of working independently while following direction

• Intermediate Microsoft Office skills (Excel, Word, Outlook)

• High attention to detail with a strong focus on accuracy and accountability

• Ability to explain and apply policies clearly in both verbal and written formats

Our Values

At the core of everything we do are our HEART values:
Hospitality. Engagement. Accountability. Respect. Teamwork.

If you’re ready to grow your career and make a difference every day, we’d love to hear from you. Apply now and start your journey with Travel + Leisure Co.