We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
The Coordinator, Event Operations is responsible for event processing, event support, and Journey Offer management within the Event Marketing department. This role reviews event details, generates telesales, verification, and fulfillment scripts, and creates Journey Offers to prepare event packages for the sales teams. Beyond initial setup, the coordinator supports ongoing event operations by processing deal submissions, sending confirmation letters, handling guest cancellations and rescheduling, managing fees, pulling manifest reports, allocating and updating tour slots, and ensuring all operational tasks are completed efficiently to support successful event execution.
How You'll Shine
Responsibilities include, but are not limited to:
· Manage event intake and processing by accurately handling submissions from Event Marketing Specialists, generating telesales, verification, and fulfillment scripts, and creating corresponding Journey Offers to ensure proper event setup and readiness for sales activation. (30%)
· Process and book Special Events deals in Journey, including verification, payment, reservations, and tour setup; maintain Journey Offers by updating dates, managing tour slots, linking records, and adding guests to ensure accurate event availability. (40%)
· Provide event support by managing cancellations, reschedules, refunds, fees, and no-shows; generating manifests; resolving transaction alerts; and handling daily account processing, past-due verification, retail charges for no shows, and pulling Journey reports. (20%)
· Create and distribute event confirmation letters by validating daily reports, performing mail merges, and resolving undeliverable communications to ensure accurate and timely guest notifications. (10%)
What You'll Bring
· High school diploma or equivalent (G.E.D) required
· Working knowledge of Sales and Marketing processes including System Applications (Journey, OFSLL, TRIP)
· Strong motivation to learn, willingness to be a team player, yet operate independently as required while exercising discretion and independent judgment
· Demonstrates accuracy and thoroughness in work to ensure quality
· Written and verbal communication skills to execute timely and effective communication
· Required proficiency with Word, Excel and PowerPoint. Intermediate Microsoft Office skills preferred.
· Minimum of one-year sales and marketing administrative experience preferred
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.