We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Key Responsibilities:

· Own the end-to-end member travel journey: discovery, planning, booking, execution, and post-travel insights.

· Lead cross-functional collaboration with Hotel Reservations, Sales, Properties, and Partners to design highly personalized itineraries and unique experiential packages.

· Develop and curate destination playbooks, exclusive member benefits, and partner experiences; continuously improve value propositions.

· Proactively manage complex travel requests, and seasonal capacity with a proactive resourcing plan.

· Mentor and supervise MS Consultants in delivering consistent, high-impact member service; ensure service standards are replicated across all touchpoints.

· Own proactive travel risk management: anticipate disruptions, secure alternatives, and communicate clearly to members with confidence.

· Maintain robust member profiles with travel preferences, history, and sensitive data handling in compliance with privacy standards.

· Create and deliver training for MS Consultants, a best-in-class member experience.

· Perform any other duties as assigned by Member Services Manager.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.