Agent, In House Marketing Call Center - Bonnet Creek Resort

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Travel + Leisure Co.

Company Culture

At Travel + Leisure Co., we strive to attract career-minded and diverse professionals who are motivated to achieve goals, maintain a positive attitude, and thrive in a high-energy environment. Our team members play a key role in creating exceptional vacation experiences for our owners and guests.

Position Summary

The In-House Marketing Agent is responsible for contacting arriving guests and owners to schedule resort tours, owner updates, and workshops. This role focuses on outbound calling, guest engagement, and meeting weekly production goals, while maintaining a high level of customer satisfaction and professionalism.

Job Responsibilities

• Conduct outbound telephone marketing to guests and owners arriving at the resort
• Schedule guests to meet with Member Services for owner updates, workshops, and resort tours
• Offer qualified guests promotional gifts or incentives for participating in presentations
• Partner with resort staff to review daily arrival sheets and prioritize guest contact
• Assist guests with resort information including parking passes, activity schedules, and area brochures
• Meet and exceed weekly production and booking goals
• Maintain accurate records of guest interactions and appointments
• Participate in daily sales and marketing meetings
• Maintain a high level of professionalism and guest service at all times

Job Expectations & Requirements

• 1–3 years of sales, marketing, customer service, or call center experience preferred (not required)
• Ability to make 75–100+ outbound calls per day
• Strong communication and interpersonal skills
• Basic computer skills including Microsoft Excel, Word, and smart devices
• Ability to work in a team environment in an on-site call room setting
• High School Diploma or equivalent required; College Degree preferred
• Must be goal-oriented and comfortable working in a performance-based environment

Benefits, Compensation & Training

• Comprehensive Medical, Vision, and Dental Coverage within 30 days
• Weekly Base Pay plus Uncapped Commissions
• Paid Initial Training (sales process, product knowledge, and sales psychology)
• 401(k) with Company Match
• Monthly, Quarterly, and Annual Recognition Programs
• Career Growth and Advancement Opportunities within Travel + Leisure Co.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.