Responsible for overseeing the engineering operation of the resort: Assist the Chief Engineer with management of the Engineering department and vendor operations. Demonstrate a passion and understanding of company goals and ensure your area of responsibility meets all company standards. Provide direction and supervision of the Operating Engineers and Engineer Trainees for daily operations of the engineering department. Identify process improvements and best practices; ensure all compliance standards are met; demonstrate and apply broad knowledge of concepts, practices, and procedures for managed work group(s) and how it supports related operations. (40% time) 

Maintain positive customer and associate relationships: Create a positive and engaging work environment based on the companies values. Embrace and exhibit the highest level of ethics and integrity consistent with company standards. Demonstrate an ability to motivate and communicate expectations with humility and respect. Exercise the ability to retain staff through coaching and development. Partner with Human Resources to ensure the department is compliant and meeting all work related standards. Delivers a great guest experience using Hospitality with Heart service standards.  (35% time) 

Manage and support all financial aspects of the engineering department: Collaborate with the Chief Engineer on Engineering Department financials, forecast and manage engineering budget, and monthly P&L reports. Ensure the engineering department meets all Internal, Quality, and Loss Prevention Audit standards. (10% time) 

Build strong working vendor/contractor relationships and knowledge of HOA: Develop professional relationships with vendors and contractors for resort and capital projects. Request and receive bids for presentation to resort management.  Understand governing statues and board meeting procedures. (5% time) 

Build the team culture. Support and implement resort management strategic initiatives and programs. Identify areas of process improvement and leverage best practices by working with appropriate departments and colleagues as necessary. (5% time) 

Performs other duties as needed.  (5% time) 

Travel Requirements 

Must be able to travel for short durations (1-2 days) to attend certification training (i.e. pool, HVAC). May also need to travel locally to vendor or supplier stores for parts and supplies; this is based on resort and specific needs. Travel time could range from 5%-10%  

Minimum Requirements and Qualifications 

Education 

• High School diploma or equivalent required 

• BA/BS degree preferred 

Training requirements  

• Certification in HVAC, electrical, plumbing is preferred 

• CPO 

• CPR Certified  

• OSHA Certified  

Knowledge and skills  

• Strong contractor and vendor negotiation skills. 

• Knowledgeable in safety use for power tools and shop tools  

• Knowledgeable use of general Engineering tools and equipment  

• Knowledgeable and experience with elevators  

• Knowledgeable and experience with pool pumps and filtration systems 

• Knowledgeable in/or EPA Certification. 

• Knowledgeable in ADA requirements.  

• Knowledgeable of power, water and sewer distribution. 

• Working understanding and ability to read blue prints. 

• Knowledgeable in fire codes and fire protection. 

• Organizational Skills. 

• Professional appearance and excellent communication skills in dealing with guests and corporate personnel. 

• Demonstrate analytical ability to grasp numbers and understand their impact (e.g. demonstrated ability to work under pressure). 

• Have proven strong leadership ability; demonstrate understanding and application of management approaches for work direction, motivation, performance management and disciplinary action. 

• Demonstrate the highest level of customer service to current and prospective owners in order to maintain a positive brand image and company reputation.  

• Ability to ensure administrative functions and duties are assigned and completed according to WVO standards, including timekeeping, vendor contracts, and personnel action forms.  

• Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and company values. 

• Commands a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up. 

• Demonstrated knowledge & application of applicable codes, laws & regulations. 

• Ability to keep sensitive information confidential. 

• Ability to lift 50 Lbs. while interacting with stock, parts and moving appliances  

Technical Skills 

• PC Skills  

• Microsoft Office: Word, excel, outlook  

• Key systems, Property  

• Power Tool operation and  

• Pumps and mechanical motors  

• Valid driver’s license  

Job experience  

• Three years of related work experience  

• Two to five years of supervisory or management responsibility  

• Three or more years in mechanical fields such as HVAC, electrical, plumbing  

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.