Duty Manager
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2128 Phillip Island Road, Cowes, Victoria, Australia, 3922
We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Are you passionate about hospitality and leadership? Join our team at Travel + Leisure as a Hotel Duty Manager and be part of an exciting journey where your skills will shine brightly.
How You’ll Shine
As a Duty Manager, you will play a crucial role in ensuring the smooth operations of our hotel, overseeing daily activities, and providing exceptional service to our guests. Your duties will encompass welcoming and registering owners and guests, furnishing details regarding local area attractions, handling administrative tasks, and adeptly addressing any guest concerns that may surface.
You will also be responsible for building, developing, training and leading a team proactively to promote high levels of customer service.
How You’ll Be Rewarded
At Travel + Leisure, we foster a positive work environment where your ideas are valued, and your growth is encouraged. Discover a range of enticing benefits available to you:
- Subsidised private health insurance
- Financial support for professional development
- Exclusive discounts on hotel stays in Australia, Fiji, and New Zealand
- Birthday leave to celebrate your special day
- Reward & recognition program
Embark on a rewarding career journey with us at Travel + Leisure, where your success and well-being matter.
What You’ll Bring
To be considered for this great opportunity it is essential that you have the following skills and attributes:
- Proven experience in a Front Office department at a supervisory level either as a Team Leader, Shift Supervisor or Duty Manager (3 years)
- Knowledge of hotel property management systems, Opera preferred
- Excellent communication skills, written, verbal and active listening
- Detail focused with an organised approach and ability to multitask
- Positive attitude, vibrant and passionate about delivering exceptional customer service and exceeding expectations
- Exceptional time management skills and the ability to work under pressure
- Strong negotiation and problem solving skills
- Bookkeeping /finance experience is highly regarded
- Immaculate presentation and grooming standards
- Ability to work a flexible roster, including weekends and school and public holiday periods
- Having you own car/vehicle will be necessary due to this being a more remote location
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.