We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRINCIPAL RESPONSIBILITIES (Include but not limited to:):

• Monitor and evaluate sales calls to ensure compliance with company standards and regulations.
• Identify areas for improvement in sales processes and provide recommendations for training and development.
• Develop and implement quality assurance programs and initiatives to enhance sales performance and guest satisfaction.
• Collaborate with supervisor and representatives to address quality issues and implement corrective actions.
• Generate reports and analyze data to track key performance indicators and trends in sales quality.
• Providing feedback and coaching to agents to improve their performance and adherence to Call Transfer policies.
• Ensuring consistency and accuracy in sales processes and guest interactions.
• Conducting regular audits and reviews to maintain high standards of quality in sales operations.
• Implementing best practices and quality standards to optimize sales processes and drive continuous improvement.

KEY POSITION CRITERIA:

• Strong understanding of sales processes: The candidate should have a deep knowledge of sales operations, strategies, and best practices to effectively evaluate and improve sales performance.
• Analytical skills: The ability to analyze data, identify trends, and draw insights from sales metrics is essential for assessing quality and driving improvements in sales processes.
• Attention to detail: A keen eye for detail is crucial in identifying discrepancies, errors, and areas for improvement in sales interactions and processes.
• Communication skills: Effective communication skills are necessary for providing feedback, coaching, and guidance to Call Transfer agents, as well as collaborating with cross-functional teams to implement quality assurance initiatives.
• Problem-solving abilities: The candidate should be able to identify issues, develop solutions, and implement corrective actions to address quality issues and enhance sales performance.
• Compliance knowledge: A strong understanding of company policies, industry regulations, and quality standards is important for ensuring adherence to guidelines and maintaining compliance in sales operations.
• Team player: The ability to work collaboratively with Call transfer managers, representatives is essential for driving quality improvements and achieving sales objectives.
• Technical proficiency: Proficiency in using sales tools, quality assurance software is beneficial for effectively monitoring, evaluating, and optimizing sales processes.
• Continuous improvement mindset: A commitment to ongoing learning, development, and innovation is important for driving continuous improvement in sales quality assurance practices.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.