We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Website Business Product Manager will play a pivotal role in shaping the strategic and tactical direction of our owner facing products and the creation of innovative new experiences that aim to revolutionize our business. Your primary focus will be on driving the development, launch, and continuous improvement of our owner website, which is integral to our company's future success.

In this position, you will take charge of setting the strategic roadmap for our web channel and introducing new consumer-facing strategies. Collaboration is key in this role, as you will work with a variety of business, technology, digital, and functional partners. Your focus will extend beyond the digital realm, encompassing the innovation, design, and development of new experiences inspired by existing physical resort experiences and the launch of new vacation experiences in both physical and virtual realms.

You will be responsible for understanding our customer needs and ensuring our web channel meets these needs. Additionally, you will oversee web project budgets and collaborate closely with our owner services and customer service departments to identify potential product defects and gather customer feedback for product enhancements. Join us in this dynamic role and be at the forefront of driving our company's growth and innovation.

How You’ll Shine

• Serves as business owner of the owner websites, ensuring websites are meeting the intended needs of the business and owners; ensures websites are performing as anticipated; ensures sites are meeting our business strategy goals.

• Gains alignment with other Wyndham website owners to ensure E2E owner and user experience is cohesive across the web experience.

• Develops long term website strategy in partnership with business teams that aligns with user expectations and business goals.

• Understands complex site analytics and their impact on site performance. They extract conclusions from metrics and analyze them to develop and prioritize roadmap features.

• Communicates website outcomes to business leaders to enable strategic decision-making.

• Coordination between business teams and organizational change management to ensure features released are business ready.

• Conducts user testing on developed features and ensures they meet business requirements.

• Identifies cross-business impacts and accounts for dependencies within product roadmap and strategy.

• Ensures all features have aligned KPIs that tie to the business strategy and overall business goals.

• Responsible for the successful implementation of new site features and functions. This person must work with multiple teams of varied skillsets to ensure each step of the work is executed.

• Monitors social media, owner forums, product reporting, and other methods to ensure features are meeting business objectives.

• Develops, manages, and prioritizes web product roadmap.

• Ensures roadmap includes the highest value-add features supporting the business.

• Owns communication with stakeholders and manages regular cadence of meetings with stakeholders, laying out requirements and concerns and managing expectations. Acts as a communications bridge between business stakeholders and technical resources.

What You’ll Bring

• BA/BS in Marketing, Business, Computer Science, or Engineering; technical undergraduate education with business/product management experience considered. MBA or equivalent work experience preferred.

• Certified Product Manager training (SAFe Agile certification preferred); Lean Six Sigma and PMP or other project management certifications a plus.

• Minimum 7 years in product management, product leadership, or digital products within hospitality, ecommerce, or tech; at least 5 years translating business strategy and analysis into consumer-facing digital products.

• Experienced in product roadmaps, web strategy development, Agile methodology, and using Atlassian tools (Jira, Confluence).

• Skilled in designing/analyzing experiments to improve UX and conversion; interpreting traffic patterns, funnel performance, engagement metrics, and drop-off points.

• Able to synthesize complex user data into actionable goals; strong critical thinking, time/project management, and organizational skills.

• Excellent communication and interpersonal skills; comfortable speaking to both small and large groups and collaborating with stakeholders with competing interests.

• Proficient in reporting tools (PowerBI, Google Analytics, Tableau, Looker, Excel), user feedback/session monitoring (Fullstory, Qualtrics), A/B testing (Adobe Target), and familiar with front-end frameworks and backend concepts (APIs, microservices).

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.