We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Essential Job Functions:

• Ensures the successful delivery of learning and development through the use of effective facilitation skills including presentations, lectures, role-play, group discussions and challenging/thought provoking questions and strategies to engage the learner and encourage participation.
• Works with newly hired employees to apply what was learned in the training class by coaching to best practices and floor expectations as agents are taking calls during the nesting/transition period.
• Manage the process of updating & maintaining new hire course content and materials by consulting with subject matter experts, monitoring process changes, conducting side by sides and/or take live calls, and researching and analyzing technical data needed to validate training content.
• Collaborate with instructional designers on design and development; maintenance of training data; and other support as needed.
• Assist supervisor with onsite client consultation and conduct needs assessment when appropriate.

Minimum Requirements and Qualifications:

Education

• Bachelor’s degree in related field

Knowledge and skills

• Ability to independently manage a class and make quick decisions on direction and flow of learning based on class dynamics
• Ability to coach employees to meet learning goals
• Ability to speak in front of large groups
• Ability to consult & present learning solution proposals to site leadership team.
• Strong organizational skills
• Strong communication and interpersonal skills
• Commitment to customer service and team-oriented management
• Proven ability to quickly adapt and learn new procedures and software programs
• Ability to travel as needed
• Ability to work a flexible schedule as needed
• Demonstrated written and oral communication skills, to include grammar
• Strong computer  and Microsoft Office skills
• Ability to learn new information and skills quickly
   

Technical Skills

• Working knowledge in Microsoft Office basic suite (e.g. Word, Excel, PowerPoint)
• CWP and WbW product knowledge subject matter expert preferred
• Mainframe and/or Jacada navigation proficiency preferred

Job experience

• One year professional training experience or as job coach/mentor and related presentation experience
• One year in Wyndham Vacation Ownership Call Center/Consumer Finance inbound or outbound servicing experience preferred
• Instructional Design experience a plus

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.