We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Duties and Responsibilities:

• Enter data and information into the workforce management systems
• Coordinates current week scheduling and adherence activities ensuring performance goals are met.
• Serves as a subject matter expert and work force management liaison for the operations and leadership teams to ensure consistent business goals are achieved.
• Coordinates intra-day schedule adjustments for current week.
• Administers overtime and under-time opportunities to support service goals
• Responsible for monitoring the real-time effectiveness of the forecast and the execution of the scheduling plan while effectively communicating with all sites to address service opportunities or issues
• Gathers, analyzes and summarizes data from multiple sources in support of disseminating meaningful workforce data and metrics.
• Current week time off administration
• Generate ad-hoc reports as needed
• Special projects and duties assigned at the direction of management
• Responsible for daily analysis of call volumes, monitoring and adjusting staff resources to meet inbound demands and performance goals
• Responsible for answering calls delivered to a queue for attendance and Workforce related support
• Responds to tickets/issues in a timely manner outlined by internal service level thresholds
• Performs other duties as assigned

Job Qualifications:

• One year of workforce planning AND call center / customer service experience required
• Microsoft Office (Word, Excel, PowerPoint and Outlook) product knowledge
• Experience with Microsoft Access
• Experience with workforce management tools (i.e. IEX) and/or staffing software
• High School diploma/GED
• Bachelor’s degree in a related field preferred
• Good judgment, reasoning and problem-solving skills
• Strong organizational skills and follow-through abilities with particular attention to detail
• Analytical and interpretive skills
• Excellent oral and written communication skills, including presentation skills
• Ability to multi-task and function in high volume area and effectively handle deadlines
• Ability to work in both a team environment and individually
• Demonstrates ability to effectively communicate with all levels of management and non-management team members
• Flexibility
• Self-motivated and able to work with limited direction
• Regular, consistent and punctual attendance
• Must have the ability to work nights and weekends, or flex schedule with changing business needs. It will be an in-office role.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.