Specialist, Service Travel Agency
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2F-1 Business Center 9, Philexcel Business Park, Clark Freeport Zone, Pampanga, Philippines, 2023
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Servicio al cliente - General
We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
- This position is responsible for the strategy, planning, sourcing, execution, financial management, measurement and analysis of Travel marketing campaigns and initiatives and associated deliverables to drive Travel sales.
- The position is also responsible for providing dedicated support for the Travel and Owner Services teams.
- The individual will also be responsible for reviewing campaign details, analyzing results, making recommendations for improved efficiency and effectiveness, and implementing the same.
- He/she will also be responsible for supporting group cruise process and bookings.
- This role is responsible for partnering with key stakeholders to determine and execute actions necessary to achieve stated objectives.
- He/she will have a direct impact on content, timelines, accuracy, alignment, engagement, and positioning for 900,000+ Wyndham Vacation Ownership members.
Training requirements
- Experience with GDS
- 1 year of WBW or CW experience
What you’ll bring
- Strong sales and interpersonal skills
- Excellent verbal and written communications skills
- Ability to negotiate effectively
- Knowledge and comprehension of airline tariffs, regulations and policies
- Strong knowledge of travel agency procedures
- Excellent knowledge of computer reservation system and computer programs
- Strong problem-solving skills
- Detail oriented and highly organized
- Strong ability to manage time and prioritize tasks
- Working knowledge of domestic and international travel trends
- Ability to speak languages in addition to English preferred, but not required
- Strong vendor knowledge
Technical Skills
- Strong understanding of Apollo/Travelport+ (or similar GDS experience) computer reservations system.
- Excellent knowledge of CW resorts, CW Program Rules and CW internal reservation system (internal candidates), including Travel Agency processes and procedures
- Skilled at using a PC, and knowledgeable of Microsoft Office applications, including virtual environments and call center software
Job experience
- Travel Agency experience is required
- Minimum 2+ years of Travel industry experience (external).
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.