We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRINCIPLE RESPONSIBILITIES

• Inventory & Administration fulfillment
  • Interface
  • Bonus Pricing Uploads and manual pricing requests
  • Arrivia Cruise & Tour Exchange Processing
  • Arrivia 241 Cruise Vouchers
  • RCI Payback Inventory Bookings
  • CWSP Requests, Bookings & Cancellations
  • Global Passports
  • Holiday Concepts Requests
  • Web Hides
• New Hire Training
• Roll-out of new product and procedure training
• Provide SME support for EMS functions, procedures, and member service matters to achieve first-call resolution
• Monitor and respond to overflow call queues.
• Educate members on the value of their membership and the most effective use of the exchange program. 
• Process member account transactions by entering accurate data into the exchange system to record current member contacts and account activity.
• Work both individually and as part of the team towards achieving weekly and /or monthly targets & goals
• Maintain the appropriate administration relating to accommodation enquiries
• Take responsibility for the accuracy of members’ reservations activity and responsibility for the collection of monies due and refunds
• Actively participating in group meetings and training
• Participate in ad-hoc cross-training to assist in other departmental roles including inventory allocations, sales and exchanges.

• Comply with all  T+L and 7Across Policies and Procedures, as amended from time to time
• Perform all other reasonable duties as required and/or directed.

KEY POSITION CRITERIA

• Exceptional customer service and willingness to go ‘above and beyond’ for colleagues and members
• High-level communication skills
• Enthusiasm to maximise reservations and ability to identify the opportunity to offer additional products
• Demonstrated experience in efficiently using travel or accommodation reservation systems
• Ability to gain thorough product knowledge on all 7Acorss affiliated resorts and hotels
• Ability to prioritise workload and manage your time to achieve expected high level of productivity
• Intermediate knowledge of Microsoft Office programs.
• Positive demeanour and ability to work under pressure.
• Experience working in an in-bound call centre
• Timeshare knowledge and sales experience would be an advantage

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.