Guest Service Generalist
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109 Mt Aspiring Road, Wanaka, Otago, New Zealand, 3330
We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
How You’ll Shine
Joining a dynamic, vibrant and customer focused team you will provide and maintain a high standard of service while ensuring that our customers are satisfied with their experience. We are seeking an energetic, passionate, and motivated person with great customer service skills and food preparation experience to join the team as a Guest Service Generalist at Club Wyndham Wanaka.
Full-time or Part-time positions available.
How You’ll Be Rewarded
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
How You'll Shine
The Guest Service Generalist is responsible for completing daily Front Office, Food & Beverage, Housekeeping, and Maintenance functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude.
Responsibilities include, but are not limited to:
- Perform all duties of the front desk, including greeting owners and guests, Check in and out, Answer telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures
- Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation and Credit Card settlement machines.
- Housekeeping functions such as cleaning & maintaining guest accommodation
- Food & Beverage functions such as preparing and serving Food & Beverages.
- Design and create a small café-style menu
- Manage food preparation and presentation
- Provide excellent front-of-house service
- Work independently and lead all aspects of café operations
- Maintenance functions such as maintaining guest accommodation and common areas
What You'll Bring
- At least 3 years relevant work experience or; a relevant qualification at level 4 or above of the New Zealand Qualifications and Credentials Framework (NZQCF)
- Fluency in English (written and verbal)
- Genuine passion for customer service
- Excellent communicator with strong interpersonal skills
- Enthusiastic, self-motivated and positive individual
- Immaculate presentation and professional grooming standards
- Ability to work a flexible roster, including weekends, evenings and school holiday period
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.