We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Grand Mercure Puka Park Resort boasts a majestic location at Pauanui Beach on the Beautiful sort after Coromandel Peninsula, on New Zealand’s North Island. The tranquil resort is set amidst 25 acres of New Zealand native bushland and only two hours’ drive from Auckland, the resort features luxurious chalets, tennis courts, swimming pool and renowned restaurant and conference facilities that offer breathtaking views.

We are seeking an experienced General Manager to lead and inspire a highly professional and dedicated team. Whilst the General Manager must have a strong rooms revenue acumen, they must also have a passion and knowledge of food & beverage operations and able to take this award-winning resort to the next level. You will play a vital role in overseeing and managing all operational aspects of our resort, ensuring exceptional service delivery, operational efficiency, and guest satisfaction.

HOW YOU’LL BE REWARDED:

• Work Your Way amidst the majestic mountains in a Full-Time Salaried position.
• Private 3 Bedroom House onsite.
• On shift meals.
• Unlock worldwide benefits on accommodation, dining, lifestyle and more.
• Complimentary gym access, personalised reward, and recognition program.
• Enjoy working for an internationally renowned hospitality group.

HOW YOU’LL SHINE:

• Lead and manage all aspects of the resort, including front office, housekeeping, conferences and events, food and beverage, maintenance, and other relevant departments.
• A major focus on the food and beverage operations. Drive the culinary success, ensuring unparalleled dining experiences and offerings to attract the local market as well a guest.
• Revenue management with the central revenue team.
• Maintain and enhance operational standards to exceed guest expectations.
• Develop and implement effective strategies to optimize operational efficiency and productivity.
• Collaborate with department heads to establish and maintain effective communication channels, fostering a positive and cohesive team environment and workplace culture.
• Mentoring and coaching staff to enhance skills and maintain high service.
• Maintain a strong focus on guest satisfaction, promptly engaging in service recovery.
• Stay updated with industry trends, competitor analysis, and best practices to drive innovation and improvement.
• Ambassador of unique experiences for guest and staff.

WHAT YOU’LL BRING: 

• Experience as a General Manager or in a similar leadership role within the hospitality industry. Having a food & beverage background is advantageous.
• An eagerness to grow personally and professionally.
• Exceptional organisational and time management skills with the ability to prioritise tasks effectively.
• Excellent interpersonal and communication skills to liaise effectively with guests, staff, and senior management.
• Sound knowledge of hotel operations, including revenue management, front office, housekeeping, conferences and events, food and beverage, and maintenance.
• Familiarity with property management systems and other relevant software.
• Ability to make strategic decisions and problem-solve effectively, even in high-pressure situations.
• A passion for delivering exceptional customer service.
• Must have current Australian or New Zealand working righ

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.