We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

*This position will work evening shifts, 2:30pm-11:00pm with weekends required*

Summary
Partner with site leadership and provide resort leadership presence during the evening hours. Oversee resort evening operations in the most efficient and effective manner possible, while maintaining the integrity of Company service standards. Manage the night audit process, ensuring all previous day’s work has been properly audited, perform unit and resort safety inspections, address guest inquiries, concerns and/or emergencies. Assist in maintaining Occupational Safety and Health Administration (OSHA) and Material Safety Data Sheet (MSDS) regulations.

Essential Job Functions
Responsibilities include, but are not limited to:
1. Responsible for maintaining the overall operation of the resort: Assist in oversight of the evening resort operations, including the night audit process. Conduct daily resort and unit inspections to ensure proper housekeeping and maintenance standards are met. Maintain safety of resort for guests, owners and staff and communicate issues and activity from evening shift to department and resort managers. Identify process improvements and best practices. (30% time)
2.Maintain positive customer relationships: Embrace and exhibit the highest level of ethics and integrity consistent with Company standards. Demonstrate an ability to motivate and communicate expectations with humility and respect. Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern that may require additional monitoring or follow-up, to department manager or Assistant/General Manager. Make appropriate service recovery recommendations. (30% time)
3.Maintain positive associate relationships and foster a Count On Me! Culture: Exercise the ability to attract, coach, train, and retain talent by engaging and showing a genuine passion to develop others. Interact with owners, guests and associates, answering questions and resolving satisfaction opportunities and train/coach other associates to do the same. Consistently exhibit the company’s Count on Me philosophy. (25% time)
4.Collaborate with department leadership and provide support on Company standards: Ensure compliance with Loss Prevention, Internal Audit, Quality Assurance, Resort Operating Procedures, Guest Services Department Operating Procedures and Standard Operating Procedures. (10% time)
5.Perform other duties as needed (5% time)

Minimum Requirements and Qualifications
a)Education
•High School diploma or equivalent required
b)Training requirements
Revised August 2014
•Valid Driver’s License
•CPR certification preferred (or willingness to obtain)
c)Knowledge and skills
•Demonstrate the highest level of customer service to current and prospective owners in order to maintain a positive brand image and company reputation
•Ability to ensure administrative functions and duties are completed according to Company standards
•Demonstrated ability to work under pressure
•Demonstrate understanding and application of management approaches for work direction, motivation, performance management and disciplinary action
•Ability to keep sensitive information confidential
•Professional appearance and excellent communication skills when dealing with guests, owners, vendors, contractors and corporate personnel.
•Ability to accurately follow instructions, both verbally and written
•Commands a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up
• Working knowledge of the composition of Association documents, some understanding of governing statutes and board meeting procedures
• Demonstrated knowledge & application of applicable codes, laws & regulations
•Working Knowledge of Housekeeping, Front Desk, Maintenance, F&B departments
d)Technical Skills
•PC skills
•Working knowledge of various computer software programs
•Microsoft Office – Word, Excel, Outlook
•Key Systems – Saflock
•Working knowledge of property management systems and Company reporting
 

Job experience
•Supervisory experience preferred
•One or more years hotel, timeshare or hospitality customer service experience preferred

Unless there is a legal requirement, experience will be accepted for the education requirement.

 

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.