We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRINCIPAL RESPONSIBILITIES:  (Include but not limited to)

• Oversee day to day production of Member Services Team Operations – Club Wyndham Asia -Sth East Asia
• Oversee day to day production of Quality Assurance Team Operations – Club Wyndham Asia -Sth East Asia
• Clearly communicate company and departmental goals and objectives to engage the Club Wyndham Members Services team in the development of service standards and processes.
• In conjunction with other key stakeholders, participate in identifying and developing programs, products, and additional services to enhance our Owners use of their Club Wyndham Asia membership
• Development and implementation of approved sales processes policies and procedures directly or indirectly influencing the business retention including clearance of deals in suspense
• Work across departments to ensure members are ultising product during the critical first 12 months of membership, driven by 1st booking initiative
• Achieveing and exceeding the above targets or as set by the business from time to time,
• Measure, report and provide solutions for adverse trends,
• Identify opportunities to support new owner and owner upgrade business,
• Ensure that the new owner and owner upgrade business retention is compliant with all regulatory and business practices, rules and regulations,
• Ensure compliance with Company policy and governmental legislation
• Assist with developing, implementing and retain reports on suspense deals, retention statistics and trends within the department
• Stay current with required government licenses, certification, work permits, etc.
• Employees must ensure they comply with WVRAP’s OH&S Policy, procedures and any reasonable instruction given by WVRAP.
• Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.
• Display Hospitality with Heart customer centric focused service to all internal and external parties. 
• Display innovation through inspiring, creating and improving processes and products. 
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise. 
• Display leadership values by ensuring effective communication and respecting your peers and managers.  Support others within the team and empower each other wherever possible. 

 KEY POSITION CRITERIA:

• Experience in sales retention a must

• Proven leadership, including motivation, coaching and performance management skills
• Sound business acumen and analytical ability Positive and enthusiastic attitude and ability to inspire same in others
• Excellent verbal and written communication and reasoning skills
• Excellent problem solving and conflict resolution skills
• Ability to work effectively across departments and regions
• Building strategic relationships
• Demonstrated achievements in developing strategies and programs in a similar environment
• Ability to multi task and work effectively to produce results within strict timeframes

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.