We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Key Responsibilities:

• Supervise and support the desk collection agents to achieve individual and team targets.

• Monitor collection calls and customer interactions to ensure compliance with company policies and relevant regulations.

• Review daily reports and aging analysis to prioritize collection efforts.

• Develop and implement collection strategies to maximize recovery and reduce delinquency.

• Handle escalated customer cases and negotiate repayment solutions.

• Provide coaching, feedback, and performance evaluations to team members.

• Collaborate with other departments to resolve disputes or complex cases.

• Prepare regular performance and productivity reports for management.

• Ensure accurate and timely updating of collection records and systems.

• Stay current with industry trends, legal regulations, and best practices in debt collection.
   

Qualifications:

• Fluency in English (verbal and written) is required.

• Minimum 3–5 years of experience in credit/collections, with at least 1–2 years in a supervisory role.

• Strong leadership, coaching, and team management skills.

• Excellent negotiation, communication, and conflict resolution abilities.

• Proficient in Microsoft Office and collection management systems.

• High attention to detail, integrity, and a customer-service mindset.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.