We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The CRM Team at Travel + Leisure Co. Vacation Clubs is pivotal in driving strategic and tactical initiatives that improve business process, enhance customer insights, and ensure data integrity. Positioned within the business, the team aligns cross-functional efforts, stays updated with technical advancements, and manages vendor relationships. They help ensure clean, reliable data can be leveraged to guide informed decision making across the business. Acting as trusted advisors, they actively participate in problem-solving, helping the company navigate challenges and achieve its objectives.

The Business Systems Analyst at Travel + Leisure Co. plays a key role in aligning business needs with technical solutions. This role is responsible for gathering and analyzing business requirements, optimizing system functionality, managing user stories, and overseeing release management. They will facilitate testing, ensure seamless rollouts, and collaborate closely with stakeholders to prioritize high-impact initiatives that drive operational efficiency and business growth.

Serving as a liaison between business and technology teams, the Analyst will document processes, enforce best practices, and ensure that prioritized technical work aligns with broader operational objectives. Collaborating with the Certified Admin team, they will drive continuous improvements to maximize system value and effectiveness across the organization. With a strong technical background, the Analyst will leverage their expertise to recommend and help implement the most effective solutions for the business.

How You'll Shine:

• Collaborate with stakeholders to understand pain points, objectives, and operational challenges

• Effectively gather, analyze, and translate business needs into clear, actionable technical requirements

• Define and document process improvements to enhance Salesforce adoption and efficiency

• Identify inefficiencies and recommend automation, workflows, and system enhancements

• Ensure best practices for system configuration, data integrity, and user experience

• Partner with IT teams to evaluate integrations and optimize Salesforce as a business platform

• Define and document detailed user stories with acceptance criteria

• Prioritize and manage backlog items to align with business goals and technical capabilities

• Collaborate with stakeholders to ensure timely resolution of system enhancements, defects, and bugs

• Conduct training sessions and create documentation to improve Salesforce adoption

• Function as a liaison between technical teams and business users to facilitate smooth communication

• Coordinate and support the business during UAT to ensure system functionality before deployment

• Stay current with Salesforce releases and best practices to drive continuous improvements

What You'll Bring:

• Bachelor’s Degree in related field required

• Salesforce Business Analyst Certification

• Certified Salesforce Administrator, preferred

• IIBA certifications, Certified ScrumMaster (CSM), Project Management Professional (PMP), or PMI Agile Certified Practitioner (PMI-ACP) are preferred

• Solid understanding of the principles of release management and user acceptance testing

• Demonstrated data analytics skills with the ability to create meaningful reports to support decision making

• Excellent communication and people skills are essential for engaging stakeholders, managing expectations

• Proficient in mapping, documenting, and optimizing business processes for clarity and efficiency.

• Adaptable to evolving business requirements and technology landscape

• Knowledge of configuring and customizing business systems (like Salesforce or other CRM platforms)

• Proficiency in working with data—understanding data models, performing data analysis

• Understanding system integration techniques and protocols (APIs, web services, ETL processes)

• Proficiency in tools for capturing and managing requirements, such as JIRA

• 5 years of previous experience with Salesforce configuration and customization

• Implementing and configuring business systems to meet organizational needs

• Analyzing business processes, identifying inefficiencies, and recommending improvements

• Collaborating with business stakeholders to gather and document requirements, prioritize features, and ensure alignment with business objectives

• Serving as the liaison between business and technical teams to ensure clear communication and project success

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.